View new website in Google Chrome, Microsoft Edge

Trinity Metro has launched a new website that is designed for an enhanced customer experience. The website should be viewed using the newest versions of Google Chrome or Microsoft Edge. Less than 5 percent of customers use Internet Explorer, so the website strategy was to focus on the web browsers that are most utilized. In addition to Chrome and Edge, the modern web technology also works with the newest versions of Safari, Firefox and most up-to-date software on mobile devices.

During the last year, Trinity Metro conducted surveys and held focus groups to gather feedback from passengers and non-riders. They listened to those suggestions and adapted elements to create a better user experience. They also compared other transit agency websites to look for common themes and best practices. The result is a new website with better interactive options and an emphasis what customers are seeking.

The web address will continue to be RIDETRINITYMETRO.org, but users will soon be viewing an engaging and innovative website.

In May: Crowley ZIPZONE

(FORT WORTH, TX – Feb. 13, 2020) – Trinity Metro and the City of Crowley are partnering to provide a new transportation option to Crowley residents. The Crowley ZIPZONE, which will begin in May, will provide transportation to medical facilities and shopping options within the city as well as connections to three bus routes (route 6, route 66X and route 72) in Fort Worth.

“This will be a big benefit because it’s an affordable way to get around town, especially for our seniors,” said Jack Thompson, assistant city manager and economic development director for Crowley. “We are excited to work with Trinity Metro and Via (the contracted service provider).”

The Crowley ZIPZONE will operate 6:30-10 a.m. and 3:30-7 p.m. weekdays and will include service to Texas Health Huguley Hospital Fort Worth South and the Gateway Station shopping center. The cost for a one-way trip will be $3.

Primary funding for the ZIPZONE was provided by the North Central Texas Council of Governments through a $333,000 Congestion Mitigation and Air Quality Improvement Program grant.

Roy C. Brooks, Tarrant County Commissioner Precinct 1, said, “It is important to work toward feasible transportation options for all of our Tarrant County cities. Thanks to a partnership between the Regional Transportation Council, Trinity Metro, and Tarrant County Precinct 1, residents of the City of Crowley will have a new way to move within their city and to connect to the larger public transportation network.”

The new

 service in Crowley the third on-demand service for Trinity Metro. A fourth option, the Near Southside ZIPZONE, is planned for late spring.

“Helping customers reach their destination requires a combination of traditional transit and innovative solutions,” said Wayne Gensler, vice president and chief operating officer of bus and paratransit at Trinity Metro. “By introducing service in new areas, we are able to connect passengers with our existing services to provide a better customer experience.”

About ZIPZONES

Trinity Metro has two other ZIPZONES. The Mercantile ZIPZONE connects Trinity Metro TEXRail and bus passengers (route 11, route 12 and route 16) to first-mile/last-mile service near Mercantile Center Station. The Alliance ZIPZONE connects with bus route 16 and route 63X/64X, which is a partner route between Trinity Metro and Denton County Transportation Authority.

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, annually providing 8 million passenger trips on buses, TEXRail, vanpools and the Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

Free rides for voting

(FORT WORTH, TX – Feb. 12, 2020) – When early voting starts on Feb. 18, Tarrant County voters will be able to catch free rides to the polls on six transit options.

The Tarrant County Commissioners Court approved a partnership with four transportation services in Tarrant County to pay for customer trips to voting locations for the entire early voting period (Feb. 18-28) and Election Day on March 3.

The Commissioners Court approved the plan, which is not to exceed $20,000, on Jan. 28.

Last month, the Commissioners Court also approved early voting locations at nine college campus sites. The Texas Secretary of State also signed off on countywide vote centers, meaning Tarrant County voters can go to any polling place on Election Day.

“With vote centers, early voting sites on college campuses and free rides to the polls, Tarrant County is giving voters every opportunity to participate in the upcoming March 3 primaries,” said Tarrant County Judge Glen Whitley. “We

 are including as many public transit providers as possible within Tarrant County, from accessible services for the elderly and mobility-impaired, to on-demand service in Arlington.”

Tiffany Moore-Turner, general manager at Trinity Metro, said this partnership encourages voter participation. “Providing free transportation is an excellent way to help voters get to the polls. We appreciate the Tarrant County Commissioners Court for funding this initiative.”

For Trinity Metro buses, passengers should show a voter registration card or driver’s license to the bus operator.

The six transit services included in the program are Trinity Metro’s fixed-route bus, ACCESS paratransit, Tarrant County Transportation Services (TCTS), Northeast Transportation Services (NETS), Arlington’s Via and Handitran.

Those who qualify and want to ride to vote on ACCESS, TCTS, NETS or Handitran should call the provider at least 48 hours ahead of the trip to schedule their free ride to any of the Tarrant County Vote Centers.

To use Via’s on-demand service in Arlington to vote, riders simply download Via’s app, enter the address of a Vote Center within Via’s service area along with promo code ARLINGTONVOTE, or call 817-794-7382 to hail a ride by phone. The rider will not be charged for trips scheduled to or from a Vote Center location.

United Way offers tax prep help

The United Way of Tarrant County is providing Volunteer Income Tax Assistance (VITA) for individuals and households with an annual income of $58,000 or less. Those who qualify will receive help from IRS -certified volunteers. See which routes will take you to a tax site.

United Way Tax Center Map & Hours of Operations