OUR RESPONSE TO THE COVID-19 PANDEMIC
Safeguarding the health and well-being of our passengers and employees is our priority. We are closely monitoring the rapidly changing situation and we are communicating with local, state and national health authorities to reduce the risk of COVID-19 exposure.
Is it safe to ride public transit during the COVID-19 pandemic?
There is a common misconception about public transit being a cause for the severity of urban outbreaks. Recent data shows that public transit had little or no role in the spread of this disease. The American Public Transportation Association published a research report in August 2020 that analyzed public transit ridership in multiple cities over the previous three months. This study found no correlation between the rise or fall of local COVID-19 cases and public transit ridership. If you would like to read this report, click here.
Trinity Metro and Tarrant County teamed up to provide free rides to customers who are traveling to Tarrant County Public Health COVID-19 vaccination sites. Riders may use any bus route, Trinity Metro TEXRail, Trinity Railway Express (west zone only), Trinity Metro ZIPZONE or Trinity Metro ACCESS paratransit to connect to the bus routes serving the vaccination sites.
As part of this agreement, rides to Tarrant County Public Health vaccination sites only are covered.
Appointments are required to get a COVID-19 vaccine at Tarrant County Public Health vaccination sites. Individuals who show up without an appointment will be turned away. To register to receive a COVID-19 vaccine, click here.
Face masks covering the nose and the mouth are required on board all Trinity Metro vehicles and when visiting any Trinity Metro facility. Trinity Metro’s long-held policy now has federal support due to the new executive order signed by President Biden requiring mask-wearing on public transportation.
We have installed transparent barriers on board buses to separate bus operators from customers who are boarding and getting a ticket.
We have reduced vehicle capacity to facilitate social distancing on board.
Topped with a bow
Extra efforts have been made to increase the frequency of cleaning high-touch areas such as door handles, railings, benches and ticket vending machines with disinfectant throughout each shift.
- Buses and vans are sanitized daily and all buses are equipped with ionizers, which help purify the air as it is recirculated in the vehicle.
- Trinity Metro TEXRail trains are disinfected daily after they have been in service.
- We have installed hand sanitizing stations around Fort Worth Central Station, as well as on board all buses, ACCESS vans and trains.
- All Trinity Metro employees get temperature screenings daily.
No mask? We’ve got you
Customers in need of a face mask should see customer care representatives at the ticket sales kiosk at Fort Worth Central Station for one or any member of the ENVOY and operations team.
APTA’s Health and Safety Commitments Program
Trinity Metro joined the American Public Transportation Association “Health and Safety Commitments Program,” a pledge to passengers that public systems are taking all the necessary measures to operate safely as the nation recovers from the COVID-19 pandemic. The key areas covered in this program are:
- Following public health guidelines from official sources.
- Cleaning and disinfecting transit vehicles frequently and requiring face coverings and other protections.
- Keeping passengers informed and empowered to choose the safest times and routes to ride.
- Putting health first by requiring riders and employees to avoid public transit if they have been exposed to COVID-19 or fell ill.
ZIP IN. ZIP OUT. SAFELY
Trinity Metro ZIPZONE is a ridesharing transit solution that uses smartphone technology and a fleet of dedicated vehicles to provide trips within specific service boundaries. This convenient on-demand option gives you the flexibility to travel when you choose rather than committing to a present schedule. This is what we are doing to deliver you safely when using this service. To read more about the safety measures for ZIPZONE riders and drivers, click here.
TRINITY METRO SERVICES
Our services are essential to many Tarrant County residents who rely on Trinity Metro to access health care, food and medicine. All Trinity Metro services are operating on regular schedules. This includes Trinity Metro bus, Trinity Metro TEXRail, Trinity Railway Express, Trinity Metro ZIPZONE and Trinity Metro ACCESS. The Molly The Trolley service is temporarily suspended.
SOCIAL DISTANCING ON BOARD
To assist with social distancing, we are reducing seating capacity on board select Trintiy Metro buses, ACCESS paratransit and TEXRail. When you are riding, please refrain from using blocked seats and help us reduce the risks of COVID-19 exposure.
When on board, please observe CDC’s minimum recommended social distancing of 6 feet from other passengers at this time.
Trinity Metro customers, partners and employees are reminded to protect their health and the health of others by practicing the following recommended precautions:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, and then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds. This is especially important before eating, after going to the bathroom, and after blowing your nose, coughing or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
For more information on symptoms and prevention, please visit the CDC’s website
Trinity Metro enforces federal face mask order
Trinity Metro’s long-held policy requiring riders to wear face coverings when riding in its vehicles and when within its facilities now has federal support due to the new executive order signed by President Biden requiring mask-wearing on public transportation.
Free rides to COVID-19 vaccination sites
Trinity Metro and Tarrant County are teaming up to provide free rides to customers who are traveling to COVID-19 vaccination sites, beginning Monday, Feb. 15.
TRE returns to regular weekday service on Oct. 19
Beginning Monday, Oct, 19, the Trinity Railway Express (TRE) will return to pre-pandemic service levels. The Saturday schedule remains unchanged.
Trinity Metro part of national “Health and Safety Commitments” program
Trinity Metro announced Wednesday that it has joined the American Public Transportation Association’s (APTA) “Health and Safety Commitments Program”.
Trinity Metro resumes regular service on some routes
On June 21, Trinity Metro will resume regular service on most bus routes and Trinity Metro TEXRail after operating on a modified schedule since March.
THE ESSENTIAL THANK YOU
WITH THE STAY-AT-HOME ORDER IN PLACE, ARE YOU STILL OFFERING TRANSPORATION SERVICES FOR ESSENTIAL PERSONNEL?
Yes, transportation services are essential to Tarrant County residents and Trinity Metro will continue to provide transportation services for essential personnel.
WHY DON’T YOU SHUT YOUR SERVICES DOWN?
Our services are essential to many Tarrant County residents who rely on Trinity Metro to access health care, food and medicine. This includes many first responders, healthcare professionals and essential workers who use our services daily to get to their jobs. Our top priority is to help safeguard our customers’ and employee’s health while we continue to meet the mobility needs of residents in Tarrant County
IF THERE IS A SHELTER-IN-PLACE ORDER ISSUED IN TARRANT COUNTY, WILL YOU CONTINUE TO PROVIDE SERVICES FOR ESSENTIAL PERSONNEL?
In the event that a shelter-in-place order is issued, Trinity Metro will continue to provide transportation services for essential personnel.
IF MY BUS ROUTE USUALLY DOES NOT OPERATE ON SUNDAYS, WHAT SCHEDULE WILL IT FOLLOW?
Routes that do not operate on Sunday, such as the downtown Lunch Line and 71-Forest Hill, will be temporarily suspended. Molly the Trolley is not operating through May 31. Express routes 63X/64X and 65X will continue to operate on their regular schedules.
HOW LONG WILL THESE SERVICE MODIFICATIONS LAST?
This service change is ongoing. Trinity Metro will continue to monitor the situation and will determine if other alterations are needed.
I WOULD LIKE MORE INFORMATION ABOUT WHAT TRINITY METRO IS DOING IN RESPONSE TO COVID-19.
For questions regarding Trinity Metro’s precautionary measures in response to COVID-19 or Trinity Metro’s services, call Customer Care representatives at 817-215-8600.
Here is a list of helpful resources from Tarrant County agencies that are providing assistance to members of our community.
Tarrant County Department of Human Services (TCDHS) is the County’s temporary financial assistance program.
The Salvation Army of North Texas’s shelters are gearing toward offering all-day operation.
The City of Fort Worth Joint Emergency Operations Center opened a temporary overflow homeless shelter.