COVID-19 UPDATES

OUR RESPONSE TO THE COVID-19 PANDEMIC 

Safeguarding the health and well-being of our passengers and employees is our priority. We are closely monitoring the rapidly changing situation and we are communicating with local, state and national health authorities to reduce the risk of COVID-19 exposure.

Is it safe to ride public transit during the COVID-19 pandemic?

There is a common misconception about public transit being a cause for the severity of urban outbreaks. Recent data shows that public transit had little or no role in the spread of this disease. The American Public Transportation Association published a research report that analyzed public transit ridership in multiple cities over the past three months. This study found no correlation between the rise or fall of local COVID-19 cases and public transit ridership. If you would like to read this report, click here.

 

Delivering You Safely. COVID 19 Updates

Trinity Metro is committed to safety. This is what we are doing to deliver you safely to your destination:

Masks Required. Trinity Metro COVID 19 Service Updates

Masks required

Face masks covering the nose and the mouth are required on board all Trinity Metro vehicles and when visiting any Trinity Metro facility.

Well Insulated. Trinity Metro COVID 19 Service Updates.

Well insulated

We have installed transparent barriers on board buses to separate bus operators from customers who are boarding and getting a ticket.

No Over Packing. Trinity Metro COVID-19 Service Updates.

No over-packing

We have reduced vehicle capacity to facilitate social distancing on board.

Topped with a bow. Trinity Metro COVID-19 Service Updates

Topped with a bow

Extra efforts have been made to increase the frequency of cleaning high-touch areas such as door handles, railings, benches and ticket vending machines with disinfectant throughout each shift.

  • Buses and vans are sanitized daily and all buses are equipped with ionizers, which help purify the air as it is recirculated in the vehicle.
  • Trinity Metro TEXRail trains are disinfected daily after they have been in service.
  • We have installed hand sanitizing stations around Fort Worth Central Station and we are currently in the process of also installing them on board buses and trains.
  • All Trinity Metro employees get temperature screenings daily.

 

No mask? We’ve got you

Customers in need of a face mask should see customer care representatives at the ticket sales kiosk at Fort Worth Central Station for one or any member of the ENVOY and operations team.

 

APTA’s Health and Safety Commitments Program

Trinity Metro joined the American Public Transportation Association “Health and Safety Commitments Program,” a pledge to passengers that public systems are taking all the necessary measures to operate safely as the nation recovers from the COVID-19 pandemic. The key areas covered in this program are:

  • Following public health guidelines from official sources.
  • Cleaning and disinfecting transit vehicles frequently and requiring face coverings and other protections.
  • Keeping passengers informed and empowered to choose the safest times and routes to ride.
  • Putting health first by requiring riders and employees to avoid public transit if they have been exposed to COVID-19 or fell ill.

ZIP IN. ZIP OUT. SAFELY

Trinity Metro ZIPZONE is a ridesharing transit solution that uses smartphone technology and a fleet of dedicated vehicles to provide trips within specific service boundaries. This convenient on-demand option gives you the flexibility to travel when you choose rather than committing to a present schedule. This is what we are doing to deliver you safely when using this service. To read more about the safety measures for ZIPZONE riders and drivers, click here.

ZIPZONE Safety. Contactless Payment. COVID Service Updates.
ZIPZONE Safety. Masks Required. COVID Service Updates
Trinity Metro ZIPZONE Safety. COVID Service Updates.
Trinity Metro ZIPZONE Safety. COVID Service Updates.

TRINITY METRO SERVICES

Our services are essential to many Tarrant County residents who rely on Trinity Metro to access health care, food and medicine. This includes many first responders, healthcare professionals and essential workers who use our services daily to get to their jobs. Please see our latest service update below.

This page is being updated as Trinity Metro responds to the ongoing situation. Please come back soon for more updates.

 

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trinity metro logo

Most Trinity Metro bus routes are operating on a regular schedule.

Find my route schedule

texrail logo

TEXRail is now operating on normal schedule, seven days a week.

View TEXRail schedule

tre logo

Beginning Monday, Oct. 19, 2020, TRE will resume regular service on weekdays. The Saturday schedule remains unchanged.

View TRE schedule

trinity metro access logo

ACCESS rides are available for paratransit customers. To reserve a trip, please call 817-215-8600.

zipzone logo

ZIPZONE services are operating on a regular schedule. Get your first two rides FREE with code FTWWEB.

View ZIPZONE schedule

Molly The Trolley Logo

The Molly The Trolley service is temporarily suspended.

SOCIAL DISTANCING ON BOARD

To assist with social distancing, we are reducing seating capacity on board select Trintiy Metro buses, ACCESS paratransit and TEXRail. When you are riding, please refrain from using blocked seats and help us reduce the risks of COVID-19 exposure.

When on board, please observe CDC’s minimum recommended social distancing of 6 feet from other passengers at this time.

Social distancing on Trinity Metro buses
Social distancing on Trinity Metro buses
Social distancing on Trinity Metro buses

Trinity Metro customers, partners and employees are reminded to protect their health and the health of others by practicing the following recommended precautions:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, and then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds. This is especially important before eating, after going to the bathroom, and after blowing your nose, coughing or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

For more information on symptoms and prevention, please visit the CDC’s website

FROM OUR PODCAST

FROM THE BLOG

Guest Blog: RESIST COVID/Take 6!

Our friends from the Modern Art Museum of Fort Worth are taking over our blog to showcase their latest project, RESIST COVID/TAKE 6! 

Career Fairs in Fort Worth

 

We’ve compiled a list of upcoming career fairs in the City of Fort Worth and Tarrant County and how to use Trinity Metro services to get there.

All about face coverings

 

If you are looking for more information regarding face coverings, this blog post is for you. We’ve put together everything you need to know about face coverings in one place.

Stay safe while making trips on transit

 

As you come back on board, here are some tips to stay safe while making trips on transit.

Committed to re-opening responsibly

 

We are committed to following the best practices for re-opening Fort Worth responsibly. Here’s everything we are doing.

Tips to Stay Healthy On Board

 

Here are some things you can do to protect your health while making trips on buses and trains.

Transit 101: Social distancing on board

 

Know what you can do to practice social distancing on board Trinity Metro buses, vans and trains.

LATEST NEWS

Masks Required

Tarrant County face mask ordinance

 Tarrant County face mask ordinance from 6 p.m. June 26 through August 3 issued amid rise in COVID-19 cases.

Normal Service Resumes

Trinity Metro resumes regular service on some routes

On June 21, Trinity Metro will resume regular service on most bus routes and Trinity Metro TEXRail after operating on a modified schedule since March.

Service Update Regarding COVID 19

Free Rides for Job Seekers

Trinity Metro wants to help job seekers get to interviews and job fairs by offering free rides for those events.

Service Update Regarding COVID 19

TRE returns to regular weekday service on Oct. 19

Beginning Monday, Oct, 19, the Trinity Railway Express (TRE) will return to pre-pandemic service levels. The Saturday schedule remains unchanged.

Customer Information Regarding COVID 19

Trinity Metro part of national “Health and Safety Commitments” program

Trinity Metro announced Wednesday that it has joined the American Public Transportation Association’s (APTA) “Health and Safety Commitments Program”.

Service Update Regarding COVID 19

Trinity Metro resumes TCC bus routes on Aug. 31

Trinity Metro will resume bus route 23 TCC Northeast Campus/TRE and route 67 TCC Southeast Campus Xpress on Monday, Aug. 31, to serve Tarrant County College students.

Customer Information Regarding COVID 19

Third bus operator tests positive for COVID-19

A third Trinity Metro bus operator has tested positive for COVID-19. The operator drove on 14 Sylvania/NE 28th between April 5 and April 20. The employee worked on Route 14 on April 5-6, April 10-12 and April 16-20, and has been self-quarantined since April 21.

Service Update Regarding COVID 19

Trinity Metro extends free rides through May 16

To help reduce the COVID-19 risk for customers and employees, Trinity Metro is extending free fares through Saturday, May 16, on buses, Trinity Metro TEXRail and ACCESS paratransit. This is intended to significantly minimize the amount of contact between operators and customers as well as conductors and riders.

Customer Information Regarding COVID 19

Second bus operator tests positive for COVID-19

A second Trinity Metro bus operator has tested positive for COVID-19. The operator drives on bus routes 1 South Hemphill2 Camp Bowie12 Samuels/Mercantile Center14 Sylvania/NE 28th21 Boca Raton, 26 Ridgmar Mall/Normandale,  27 Como/Ridgmar Mall46 Jacksboro Highway and 65X South Park & Ride Xpress.

Service Update Regarding COVID 19

Trinity Metro extending modified service, free rides

(FORT WORTH, TX – April 2, 2020) – In response to the COVID-19 crisis, Trinity Metro is extending its modified schedules and free fares until May 1 to reduce the novel coronavirus risk for customers and employees.

Customer Information Regarding COVID 19

HSC Fort Worth and Trinity Metro collaborate for COVID-19

Trinity Metro bus operators, railcar engineers and conductors can now join first responders in getting tested for COVID-19 at an off-campus test site operated by The University of North Texas Health Science Center at Fort Worth (HSC).

Customer Information Regarding COVID 19

Bus operator tests positive for COVID-19

A Trinity Metro bus operator has tested positive for COVID-19. The operator drives on bus routes 20 Handley21 Boca Raton and 25 Crosstown and was last at work on March 21, working in the afternoon and night.

Service Update Regarding COVID 19

Trinity Metro adapting services during COVID-19 crisis

(FORT WORTH, TX – March 19, 2020) – As the COVID-19 events continue to increase within the service area, Trinity Metro is making some temporary service adjustments to reduce the COVID-19 risk for customers and employees. “We are making service modifications to maintain operations to help passengers get where they need to go,” said Trinity Metro…

Customer Information Regarding COVID 19

Customer information on COVID-19

Dear valued customer, At Trinity Metro, our top priority is to help safeguard our customers and employees by modifying procedures to reduce the risk of exposure to COVID-19. We are taking extra steps to increase the cleaning frequency of high-touch areas such as door handles, railings, benches and ticket vending machines with disinfectant throughout each shift. Buses,…

Service Update Regarding COVID 19

Trinity Metro adapting services during COVID-19 crisis

(FORT WORTH, TX – March 19, 2020) – As the COVID-19 events continue to increase within the service area, Trinity Metro is making some temporary service adjustments to reduce the COVID-19 risk for customers and employees. “We are making service modifications to maintain operations to help passengers get where they need to go,” said Trinity Metro…

THE ESSENTIAL THANK YOU

WITH THE STAY-AT-HOME ORDER IN PLACE, ARE YOU STILL OFFERING TRANSPORATION SERVICES FOR ESSENTIAL PERSONNEL?

Yes, transportation services are essential to Tarrant County residents and Trinity Metro will continue to provide transportation services for essential personnel.

WHY DON’T YOU SHUT YOUR SERVICES DOWN?

Our services are essential to many Tarrant County residents who rely on Trinity Metro to access health care, food and medicine. This includes many first responders, healthcare professionals and essential workers who use our services daily to get to their jobs. Our top priority is to help safeguard our customers’ and employee’s health while we continue to meet the mobility needs of residents in Tarrant County

IF THERE IS A SHELTER-IN-PLACE ORDER ISSUED IN TARRANT COUNTY, WILL YOU CONTINUE TO PROVIDE SERVICES FOR ESSENTIAL PERSONNEL?

In the event that a shelter-in-place order is issued, Trinity Metro will continue to provide transportation services for essential personnel.

IF MY BUS ROUTE USUALLY DOES NOT OPERATE ON SUNDAYS, WHAT SCHEDULE WILL IT FOLLOW?

Routes that do not operate on Sunday, such as the downtown Lunch Line and 71-Forest Hill, will be temporarily suspended. Molly the Trolley is not operating through May 31. Express routes 63X/64X and 65X will continue to operate on their regular schedules.

HOW LONG WILL THESE SERVICE MODIFICATIONS LAST?

This service change is ongoing. Trinity Metro will continue to monitor the situation and will determine if other alterations are needed.

I WOULD LIKE MORE INFORMATION ABOUT WHAT TRINITY METRO IS DOING IN RESPONSE TO COVID-19.

For questions regarding Trinity Metro’s precautionary measures in response to COVID-19 or Trinity Metro’s services, call Customer Care representatives at 817-215-8600.

COMMUNITY RESOURCES

Here is a list of helpful resources from Tarrant County agencies that are providing assistance to members of our community.

GENERAL INFORMATION

Call 211 if you need assistance finding food, paying housing bills or other essential services to speak to someone who can help.

Visit Findhelp.org to find free and reduced-cost service in every U.S. city.

BASIC NEEDS

Tarrant County Department of Human Services (TCDHS) is the County’s temporary financial assistance program.

 

The Salvation Army of North Texas’s shelters are gearing toward offering all-day operation.

 

The City of Fort Worth Joint Emergency Operations Center opened a temporary overflow homeless shelter.

FOOD

Tarrant Area Food Bank’s pantries transitioned to drive-thru.

 

The Salvation Army of North Texas’s food services are transitioning to be delivered curbside.

CHILD CARE

Visit Child Care Management Services to find quality-rated child care.

 

Child Care and Associates provides at-home learning activities and resources.

UNEMPLOYMENT

Goodwill’s Job Resource Centers are offering virtual job training and placement assistance.

If your employment has been affected by COVID-19, visit the Texas Workforce Commission for information on unemployment or unemployment benefits.

GOVERNMENT OFFICES

At the Tarrant County Public Health Department’s website you can find the most up-to-date information on COVID-19 in Tarrant County.

FINANCIAL ASSISTANCE

Catholic Charities of Fort Worth is working to provide financial aid for rent and utility assistance.

TAX INFORMATION

MyFreeTaxes.com offers free assistance to file taxes.

MENTAL HEALTH

MHMR of Tarrant County’s Mental Health and Substance Use Disorder emergency support is available 24 hours a day.

BUSINESS OWNERS

The City of Fort Worth is offering resources to assist business owners.

The Fort Worth Chamber of Commerce provides useful tools and resources for business owners.