OUR RESPONSE TO THE COVID-19 PANDEMIC
Safeguarding the health and well-being of our passengers and employees is our priority. We are closely monitoring the rapidly changing situation and we are communicating with local, state and national health authorities to reduce the risk of COVID-19 exposure.
We are taking extra steps to increase the cleaning frequency of high-touch areas such as door handles, railings, seats and benches with disinfectant throughout each shift. Buses, vans and ACCESS vehicles are sanitized daily. Trinity Metro TEXRail trains are disinfected daily after they have been in service.
Reduced seating capacity
To help with social distancing, we are reducing seating capacity to 35 percent. We are also adding more buses to the routes with higher ridership at peak times so no passenger is left behind.
TRINITY METRO SERVICES
Our services are essential to many Tarrant County residents who rely on Trinity Metro to access health care, food and medicine. This includes many first responders, healthcare professionals and essential workers who use our services daily to get to their jobs. Please see our latest service update below.
To limit the risk of COVID-19 exposure, Trinity Metro has installed a transparent barrier between the operator and the fare box on buses. This helps minimize the amount of contact between operators and customers.
This page is being updated as Trinity Metro responds to the ongoing situation. Please come back soon for more updates.
ACCESS rides are available for paratransit customers. To reserve a trip, please call 817-215-8600.
ZIPZONE services are not impacted by this temporary service change.
The Molly The Trolley service is temporarily suspended.
Third bus operator tests positive for COVID-19
A third Trinity Metro bus operator has tested positive for COVID-19. The operator drove on 14 Sylvania/NE 28th between April 5 and April 20. The employee worked on Route 14 on April 5-6, April 10-12 and April 16-20, and has been self-quarantined since April 21.
Trinity Metro extends free rides through May 16
To help reduce the COVID-19 risk for customers and employees, Trinity Metro is extending free fares through Saturday, May 16, on buses, Trinity Metro TEXRail and ACCESS paratransit. This is intended to significantly minimize the amount of contact between operators and customers as well as conductors and riders.
Second bus operator tests positive for COVID-19
A second Trinity Metro bus operator has tested positive for COVID-19. The operator drives on bus routes 1 South Hemphill, 2 Camp Bowie, 12 Samuels/Mercantile Center, 14 Sylvania/NE 28th, 21 Boca Raton, 26 Ridgmar Mall/Normandale, 27 Como/Ridgmar Mall, 46 Jacksboro Highway and 65X South Park & Ride Xpress.
Trinity Metro extending modified service, free rides
(FORT WORTH, TX – April 2, 2020) – In response to the COVID-19 crisis, Trinity Metro is extending its modified schedules and free fares until May 1 to reduce the novel coronavirus risk for customers and employees.
HSC Fort Worth and Trinity Metro collaborate for COVID-19
Trinity Metro bus operators, railcar engineers and conductors can now join first responders in getting tested for COVID-19 at an off-campus test site operated by The University of North Texas Health Science Center at Fort Worth (HSC).
Trinity Metro adapting services during COVID-19 crisis
(FORT WORTH, TX – March 19, 2020) – As the COVID-19 events continue to increase within the service area, Trinity Metro is making some temporary service adjustments to reduce the COVID-19 risk for customers and employees. “We are making service modifications to maintain operations to help passengers get where they need to go,” said Trinity Metro…
Customer information on COVID-19
Dear valued customer, At Trinity Metro, our top priority is to help safeguard our customers and employees by modifying procedures to reduce the risk of exposure to COVID-19. We are taking extra steps to increase the cleaning frequency of high-touch areas such as door handles, railings, benches and ticket vending machines with disinfectant throughout each shift. Buses,…
North Texas Transit Agencies Expand Safety Protocols
North Texas public transit agencies have aggressively expanded agency-wide cleaning and safety protocols in response to the novel coronavirus (COVID-19). Dallas Area Rapid Transit (DART), Fort Worth’s Trinity Metro and the Denton County Transportation Authority (DCTA) all remain in close contact with local, state and national health authorities, including the Texas Department of State Health…
SOCIAL DISTANCING ON BOARD
To assist with social distancing, we are reducing seating capacity on board select Trintiy Metro buses, ACCESS paratransit and TEXRail. When you are riding, please refrain from using blocked seats and help us reduce the risks of COVID-19 exposure.
When on board, please observe CDC’s minimum recommended social distancing of 6 feet from other passengers at this time.
Trinity Metro customers, partners and employees are reminded to protect their health and the health of others by practicing the following recommended precautions:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, and then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds. This is especially important before eating, after going to the bathroom, and after blowing your nose, coughing or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
For more information on symptoms and prevention, please visit the CDC’s website
WITH THE STAY-AT-HOME ORDER IN PLACE, ARE YOU STILL OFFERING TRANSPORATION SERVICES FOR ESSENTIAL PERSONNEL?
Yes, transportation services are essential to Tarrant County residents and Trinity Metro will continue to provide transportation services for essential personnel.
WHY DON’T YOU SHUT YOUR SERVICES DOWN?
Our services are essential to many Tarrant County residents who rely on Trinity Metro to access health care, food and medicine. This includes many first responders, healthcare professionals and essential workers who use our services daily to get to their jobs. Our top priority is to help safeguard our customers’ and employee’s health while we continue to meet the mobility needs of residents in Tarrant County
IF THERE IS A SHELTER-IN-PLACE ORDER ISSUED IN TARRANT COUNTY, WILL YOU CONTINUE TO PROVIDE SERVICES FOR ESSENTIAL PERSONNEL?
In the event that a shelter-in-place order is issued, Trinity Metro will continue to provide transportation services for essential personnel.
IF MY BUS ROUTE USUALLY DOES NOT OPERATE ON SUNDAYS, WHAT SCHEDULE WILL IT FOLLOW?
Routes that do not operate on Sunday, such as the downtown Lunch Line and 71-Forest Hill, will be temporarily suspended. Molly the Trolley is not operating through May 31. Express routes 63X/64X and 65X will continue to operate on their regular schedules.
HOW LONG WILL THESE SERVICE MODIFICATIONS LAST?
This service change is ongoing. Trinity Metro will continue to monitor the situation and will determine if other alterations are needed.
I WOULD LIKE MORE INFORMATION ABOUT WHAT TRINITY METRO IS DOING IN RESPONSE TO COVID-19.
For questions regarding Trinity Metro’s precautionary measures in response to COVID-19 or Trinity Metro’s services, call Customer Care representatives at 817-215-8600.
Here is a list of helpful resources from Tarrant County agencies that are providing assistance to members of our community.
Tarrant County Department of Human Services (TCDHS) is the County’s temporary financial assistance program.
The Salvation Army of North Texas’s shelters are gearing toward offering all-day operation.
The City of Fort Worth Joint Emergency Operations Center opened a temporary overflow homeless shelter.