COVID-19 UPDATES

OUR RESPONSE TO THE COVID-19 PANDEMIC 

Safeguarding the health and well-being of our passengers and employees is our priority. We are closely monitoring the rapidly changing situation and we are communicating with local, state and national health authorities to reduce the risk of COVID-19 exposure.

We are taking extra steps to increase the cleaning frequency of high-touch areas such as door handles, railings, seats and benches with disinfectant throughout each shift. Buses, vans and ACCESS vehicles are sanitized daily. Trinity Metro TEXRail trains are disinfected daily after they have been in service.

Reduced seating capacity

To help with social distancing, we are reducing seating capacity to 35 percent. We are also adding more buses to the routes with higher ridership at peak times so no passenger is left behind.

TRINITY METRO SERVICES

Our services are essential to many Tarrant County residents who rely on Trinity Metro to access health care, food and medicine. This includes many first responders, healthcare professionals and essential workers who use our services daily to get to their jobs. Please see our latest service update below.

To limit the risk of COVID-19 exposure, Trinity Metro has installed a transparent barrier between the operator and the fare box on buses.  This helps minimize the amount of contact between operators and customers.

This page is being updated as Trinity Metro responds to the ongoing situation. Please come back soon for more updates.

 

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All regular bus service is operating on a modified Sunday schedule, seven days a week.

Find my route schedule

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TEXRail is operating on a modified hourly schedule, seven days a week.

View TEXRail schedule

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TRE is operating six days a week on a Saturday schedule. No service on Sundays.

View TRE schedule

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ACCESS rides are available for paratransit customers. To reserve a trip, please call 817-215-8600.

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ZIPZONE services are not impacted by this temporary service change.

Molly The Trolley Logo

The Molly The Trolley service is temporarily suspended.

Customer Information Regarding COVID 19

Third bus operator tests positive for COVID-19

 A third Trinity Metro bus operator has tested positive for COVID-19. The operator drove on 14 Sylvania/NE 28th between April 5 and April 20. The employee worked on Route 14 on April 5-6, April 10-12 and April 16-20, and has been self-quarantined since April 21.

Service Update Regarding COVID 19

Trinity Metro extends free rides through May 16

To help reduce the COVID-19 risk for customers and employees, Trinity Metro is extending free fares through Saturday, May 16, on buses, Trinity Metro TEXRail and ACCESS paratransit. This is intended to significantly minimize the amount of contact between operators and customers as well as conductors and riders.

Customer Information Regarding COVID 19

Second bus operator tests positive for COVID-19

A second Trinity Metro bus operator has tested positive for COVID-19. The operator drives on bus routes 1 South Hemphill2 Camp Bowie12 Samuels/Mercantile Center14 Sylvania/NE 28th21 Boca Raton, 26 Ridgmar Mall/Normandale,  27 Como/Ridgmar Mall46 Jacksboro Highway and 65X South Park & Ride Xpress.

Service Update Regarding COVID 19

Trinity Metro extending modified service, free rides

(FORT WORTH, TX – April 2, 2020) – In response to the COVID-19 crisis, Trinity Metro is extending its modified schedules and free fares until May 1 to reduce the novel coronavirus risk for customers and employees.

Customer Information Regarding COVID 19

HSC Fort Worth and Trinity Metro collaborate for COVID-19

Trinity Metro bus operators, railcar engineers and conductors can now join first responders in getting tested for COVID-19 at an off-campus test site operated by The University of North Texas Health Science Center at Fort Worth (HSC).

Customer Information Regarding COVID 19

Bus operator tests positive for COVID-19

A Trinity Metro bus operator has tested positive for COVID-19. The operator drives on bus routes 20 Handley21 Boca Raton and 25 Crosstown and was last at work on March 21, working in the afternoon and night.

Service Update Regarding COVID 19

Trinity Metro adapting services during COVID-19 crisis

(FORT WORTH, TX – March 19, 2020) – As the COVID-19 events continue to increase within the service area, Trinity Metro is making some temporary service adjustments to reduce the COVID-19 risk for customers and employees. “We are making service modifications to maintain operations to help passengers get where they need to go,” said Trinity Metro…

Customer Information Regarding COVID 19

Customer information on COVID-19

Dear valued customer, At Trinity Metro, our top priority is to help safeguard our customers and employees by modifying procedures to reduce the risk of exposure to COVID-19. We are taking extra steps to increase the cleaning frequency of high-touch areas such as door handles, railings, benches and ticket vending machines with disinfectant throughout each shift. Buses,…

Customer Information Regarding COVID 19

North Texas Transit Agencies Expand Safety Protocols

North Texas public transit agencies have aggressively expanded agency-wide cleaning and safety protocols in response to the novel coronavirus (COVID-19). Dallas Area Rapid Transit (DART), Fort Worth’s Trinity Metro and the Denton County Transportation Authority (DCTA) all remain in close contact with local, state and national health authorities, including the Texas Department of State Health…

SOCIAL DISTANCING ON BOARD

To assist with social distancing, we are reducing seating capacity on board select Trintiy Metro buses, ACCESS paratransit and TEXRail. When you are riding, please refrain from using blocked seats and help us reduce the risks of COVID-19 exposure.

When on board, please observe CDC’s minimum recommended social distancing of 6 feet from other passengers at this time.

Social distancing on Trinity Metro buses
Social distancing on Trinity Metro buses
Social distancing on Trinity Metro buses

Trinity Metro customers, partners and employees are reminded to protect their health and the health of others by practicing the following recommended precautions:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, and then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds. This is especially important before eating, after going to the bathroom, and after blowing your nose, coughing or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

For more information on symptoms and prevention, please visit the CDC’s website

WITH THE STAY-AT-HOME ORDER IN PLACE, ARE YOU STILL OFFERING TRANSPORATION SERVICES FOR ESSENTIAL PERSONNEL?

Yes, transportation services are essential to Tarrant County residents and Trinity Metro will continue to provide transportation services for essential personnel.

WHY DON’T YOU SHUT YOUR SERVICES DOWN?

Our services are essential to many Tarrant County residents who rely on Trinity Metro to access health care, food and medicine. This includes many first responders, healthcare professionals and essential workers who use our services daily to get to their jobs. Our top priority is to help safeguard our customers’ and employee’s health while we continue to meet the mobility needs of residents in Tarrant County

IF THERE IS A SHELTER-IN-PLACE ORDER ISSUED IN TARRANT COUNTY, WILL YOU CONTINUE TO PROVIDE SERVICES FOR ESSENTIAL PERSONNEL?

In the event that a shelter-in-place order is issued, Trinity Metro will continue to provide transportation services for essential personnel.

IF MY BUS ROUTE USUALLY DOES NOT OPERATE ON SUNDAYS, WHAT SCHEDULE WILL IT FOLLOW?

Routes that do not operate on Sunday, such as the downtown Lunch Line and 71-Forest Hill, will be temporarily suspended. Molly the Trolley is not operating through May 31. Express routes 63X/64X and 65X will continue to operate on their regular schedules.

HOW LONG WILL THESE SERVICE MODIFICATIONS LAST?

This service change is ongoing. Trinity Metro will continue to monitor the situation and will determine if other alterations are needed.

I WOULD LIKE MORE INFORMATION ABOUT WHAT TRINITY METRO IS DOING IN RESPONSE TO COVID-19.

For questions regarding Trinity Metro’s precautionary measures in response to COVID-19 or Trinity Metro’s services, call Customer Care representatives at 817-215-8600.

COMMUNITY RESOURCES

Here is a list of helpful resources from Tarrant County agencies that are providing assistance to members of our community.

GENERAL INFORMATION

Call 211 if you need assistance finding food, paying housing bills or other essential services to speak to someone who can help.

Visit Findhelp.org to find free and reduced-cost service in every U.S. city.

BASIC NEEDS

Tarrant County Department of Human Services (TCDHS) is the County’s temporary financial assistance program.

 

The Salvation Army of North Texas’s shelters are gearing toward offering all-day operation.

 

The City of Fort Worth Joint Emergency Operations Center opened a temporary overflow homeless shelter.

FOOD

Tarrant Area Food Bank’s pantries transitioned to drive-thru.

 

The Salvation Army of North Texas’s food services are transitioning to be delivered curbside.

CHILD CARE

Visit Child Care Management Services to find quality-rated child care.

 

Child Care and Associates provides at-home learning activities and resources.

UNEMPLOYMENT

Goodwill’s Job Resource Centers are offering virtual job training and placement assistance.

If your employment has been affected by COVID-19, visit the Texas Workforce Commission for information on unemployment or unemployment benefits.

GOVERNMENT OFFICES

At the Tarrant County Public Health Department’s website you can find the most up-to-date information on COVID-19 in Tarrant County.

FINANCIAL ASSISTANCE

Catholic Charities of Fort Worth is working to provide financial aid for rent and utility assistance.

TAX INFORMATION

MyFreeTaxes.com offers free assistance to file taxes.

MENTAL HEALTH

MHMR of Tarrant County’s Mental Health and Substance Use Disorder emergency support is available 24 hours a day.

BUSINESS OWNERS

The City of Fort Worth is offering resources to assist business owners.

The Fort Worth Chamber of Commerce provides useful tools and resources for business owners.