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ZIPZONE 101 Trinity Metro Blog

Learn everything you need to know to ZIP IN and ZIP OUT of work with Trinity Metro ZIPZONE

ZIPZONE is Trinity Metro‘s ridesharing service. This service, provided in partnership with Via, offers low-cost shared rides to all of the customers who use Trinity Metro services to get around the designated ZIPZONE areas. Customers traveling anywhere within the zone can use their smartphones to request a ride using the ZIPZONE app. Trinity Metro’s newest ZIPZONE serves the Mercantile Center area, bringing employees closer to their work sites. Customers can use the ZIPZONE service to connect with other Trinity Metro services such as TEXRail and Trinity Metro buses.


ZIPZONE 101 Trinity Metro Blog


Ride to work in style.

Requesting a ride in the Mercantile Center area is easy. Simply download the Trinity Metro ZIPZONE app from the app store on your smartphone and create an account. Ride on the bus or TEXRail, as you normally would and when you are ready to request your ride, use the Trinity Metro ZIPZONE app to do it.

It’s convenient, affordable and stress-free.

Request a ride when you need it, where you need it. Simply use your smartphone to let us know where and when to pick you up. If you are already using our transportation to get to work, you can now save some walking time to get there. Our vans will pick you up from TEXRail Mercantile Center Station or bus stops within the ZIPZONE and drop you off closer to where you need to be. Commuting does not have to be stressful. Let Trinity Metro do the driving for you.

Trinity Metro ZIPZONE Frequently Asked Questions

Q: What do the Trinity Metro ZIPZONE vans look like?

The Trinity Metro ZIPZONE vans are black and have the Trinity Metro ZIPZONE logo on both sides and the back. However, the best way to identify your ride is to look for the license plates displayed on the ZIPZONE app.

Q: How do I request a ZIPZONE ride in the Mercantile Center area?

Requesting a Trinity Metro ZIPZONE ride in the Mercantile Center area is easy! Simply follow these steps:

→ Download the Trinity Metro ZIPZONE app from the app store on your smartphone and create your account.

→ When you are ready to start your trip, use the Trinity Metro ZIPZONE app to request a ride. Select your pick-up and drop-off points within the Mercantile ZIPZONE boundaries.

→ Walk to your pick-up point and wait for the ZIPZONE van. Sit back, relax, and zip in and zip out of work with convenience!

Q: How much does it cost to use the Mercantile Center ZIPZONE?

Depending on where inside the ZIPZONE you are traveling, rides are either $1 or $3.

Q: What are the Mercantile Center ZIPZONE hours of operation?

Monday through Friday from 7:00 a.m. until 7:00 p.m.

Q: Which Trinity Metro services connect to the Mercantile Center ZIPZONE?
Connecting routes in the Mercantile ZIPZONE are bus routes 11, 12, 16 and Trinity Metro TEXRail.

Q: How do I contact Customer Support?

You can contact customer support straight through the app. Send us a message and a member of our team will get back to you shortly.

Q: What is the Mercantile Center ZIPZONE service area?

See the service area map below. To view an interactive map of the Mercantile ZIPZONE service area, click here.

Mercantile ZIPZONE Service Area Map