ABOUT

A Message from our Board Chairman

Welcome to Trinity Metro! We are proud to be the public transportation provider for Tarrant County. Our services include a bus network, TEXRail commuter rail line, ACCESS paratransit, ZIPZONE on-demand rideshare services, Fort Worth Bike Sharing and vanpools. We also jointly own and operate Trinity Railway Express with Dallas Area Rapid Transit.

At Trinity Metro, we strive to deliver our customers safely to their destinations in a reliable and timely manner. We know that riders have important places to be and they rely on us to get them there, whether it’s work, school, a doctor’s office or other essential stops.

Our goal is to always provide an exceptional customer experience. If you ever find that not to be the case – or if you want to pass along a compliment or ask a question – call one of our customer care representatives at 817-215-8600 to share your feedback.

Whether you’re traveling for business or leisure, we’re glad you’re on board with Trinity Metro. Thanks for riding!

Jeff Davis Headshot

Jeff Davis

Chair

Michael Crain

Member

Alan Hooks Headshot

Alan Hooks

Member

Tito Rodriguez Headshot

Tito Rodriguez

Vice Chair

Charles Edmonds Headshot

Charles Edmonds

Member

Sharla Horton-Williams

Member

Teresa Ayala Headshot

Teresa Ayala

Secretary

Nicolo Genua Headshot

Nicolo Genua

Member

Chris Nettles

Member

Benjamin Robertson Headshot

Benjamin Robertson

Member

Paul Slechta Headshot

Paul Slechta

Member

Paul J Ballard

President & CEO

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Paul J Ballard began serving as President/CEO of Trinity Metro in November 2021. Ballard previously served as the interim general manager and CEO for the Regional Transportation District in Denver. Ballard was President/CEO of Trinity Metro from 2014 to 2019. He joined Trinity Metro, then known as the Fort Worth Transportation Authority, after serving 12 years as CEO of Nashville Metropolitan Transit Authority and the Regional Transportation Authority in Middle Tennessee. He holds a B.S. degree in Business, Transportation and Public Utilities Management from the Indiana University School of Business and an MPA Degree from Webster University in St. Louis.

Wayne Gensler Headshot

Wayne Gensler

VP & COO for Bus & Paratransit

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Wayne Gensler, a transportation executive with more than 25 years of experience, is the Vice President and Chief Operating Officer for Bus and Paratransit at Trinity Metro. In this role, he oversees the agency’s operations, maintenance, procurement, safety, security and risk management. Gensler came to Fort Worth from Houston, where he served as Director of Contract Operated Services at the Metropolitan Transit Authority. In that capacity, he managed contract compliance and ensured adherence to the agency’s service goals while managing an annual budget of $90 million. He worked to improve the customer experience by using innovative technologies and enhancing first mile/last mile opportunities. He earned a Bachelor of Science in economics at Northern Illinois University and a Master of Business Administration from Webster University in St. Louis.

Detra Whitmore

VP of Customer Experience

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Detra Whitmore, who joined Trinity Metro in 2005, serves as Vice President of Customer Experience. Her responsibilities include improving the customer’s experience through transit passengers’ insights and analytics, customer program and initiatives, and the Transit Envoy program. Whitmore provides strategic leadership to elevate Trinity Metro as a transit system innovator in the area of customer experience. Her focus is on reinforcing a customer-centric culture and aligning operating realties of service throughout Trinity Metro service areas by building relationships with key external stakeholders and internal departments. In addition, Whitmore is the agency’s Freedom of Information and Records Retention Officer, and she is a certified Project Management Professional.

Fred Crosley Headshot

Fred Crosley

Vice President of Finance

& Chief Financial Officer

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Fred Crosley, CPA, CGMA, ChFC, CLU, FLMI, joined Trinity Metro as Chief Financial Officer (CFO) and Vice President of Finance in 2019. He has previously served the public transportation industry as CFO. His experience also includes CFO and Chief Operating Officer roles with public and private companies within diverse industries and ownership structures. He started his career with the global public accounting firm, PricewaterhouseCoopers, rising to Senior Manager in the consulting and attestation practice after foreign and domestic tenures. Crosley attended Indiana University and the University of the Witwatersrand’s Graduate School of Business. He is a Certified Public Accountant licensed in Texas and Indiana.

Kelli Shields Headshot

Kelli Shields

Vice President

of Human Resources

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Kelli Shields, SPHR, SHRM-SCP, serves as Vice President of Human Resources for Trinity Metro. She brings more than 10 years of experience to the position, including recruitment, employee and labor relations, performance management, training and development. Kelli joined us in 2011, when she started as a leave specialist in human resources and worked her way up to roles as manager and later director of employee relations and recruitment. Earlier in her career, she worked a human resources specialist for Think Finance, Inc., and a human resources manager for Total Logistic Control. Kelli earned a Bachelor of Science from Texas A&M University and a Master of Business Administration from the University of Phoenix. She belongs to the Society for Human Resource Management and the Fort Worth Human Resources Association.

Chad Edwards

Vice President

of Planning & Development

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Chad Edwards joined Trinity Metro in 2021 as Vice President of Planning & Development. Edwards oversees planning, scheduling, government relations, facilities, grants and project management. His experience includes serving as the assistant director and regional mobility and innovation officer for the City of Fort Worth, working as an assistant vice president for capital planning at Dallas Area Rapid Transit (DART) and as program manager at the North Central Texas Council of Governments (NCTCOG). Edwards earned a Bachelor of Arts in geography with a minor in environmental studies from Texas Tech University. He earned a Master of City and Regional Planning and a graduate certificate in geographic information systems from the University of Texas at Arlington. He serves as a member of the Surface Transportation Technical Committee for NCTCOG. He is a graduate of Leadership APTA Class of 2016.

Melissa Chrisman Headshot

Melissa Chrisman

Vice President

Marketing & Communications

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In her role as Vice President of Marketing and Communications, Melissa Chrisman oversees all marketing initiatives, communications, media relations and graphic design. She is also responsible for rebranding efforts, community outreach and the EasyRide commuter pass program. Since joining Trinity Metro in 2017 as marketing director, she has been involved in the agency’s rebranding, multiple ridership campaigns and the launch of new services, including TEXRail, The Dash and ZIPZONEs. Prior to working in Fort Worth, she was the business development manager for Connect Transit in Normal, Ill. Chrisman earned her bachelor’s degree in Communications from the University of Missouri.

Jon-Erick Arjanen Headshot

Jon-Erik “AJ” Arjanen

Vice President

& Chief Operating Officer for Rail

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Jon-Erik “AJ” Arjanen joined Trinity Metro in 2019 as Vice President and Chief Operating Officer for Rail. With an extensive transportation career in Texas, Colorado, Montana and New Mexico, his roles have focused primarily on rail operations, safety systems and strategy implementation. Arjanen previously served as vice president/general manager for Martin Marietta/Rock & Rail, LLC, in Lakewood, Colo., where he lead a nationwide project and launched two facilities. His earlier roles include working for Burlington Northern Santa Fe (BNSF) Railway in Fort Worth as operations director. During that time, he implemented safety initiatives and process improvements. He was named employee of the year for BNSF Railway in 2016. Arjanen started his career in the United States Army, where he served as a senior non-commissioned officer. He earned a bachelor’s degree in political science from St. Mary’s University in San Antonio and his MBA from Howard University in Washington, D.C.

Jennifer Grissom headshot

Jennifer Grissom

Director of

Fort Worth Bike Sharing

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As Director of Fort Worth Bike Sharing, Jennifer Grissom works with the communities, partners and strategic planners in Fort Worth to ensure the bike sharing system provides residents and visitors a healthy and convenient way to move around the city. Grissom is an advocate for safe, bike-friendly infrastructure and equitable access to transportation. She believes that bike sharing is an affordable, efficient, environmentally friendly mobility option that complements public transportation. Grissom is committed to placing stations in areas of Fort Worth not previously serviced by a micro-mobility option. Under her leadership, the system size has increased 60 percent, growing from 46 to 74 stations. Grissom serves on the boards of Samaritan House and Near Southside Inc. She holds a degree in interdisciplinary studies from The University of Texas at Arlington and resides in Fort Worth with her husband and daughter.

Sherry Lee

Senior Director of Procurement

and Contract Administration

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Sherry Lee, Senior Director of Procurement and Contract Administration, joined Trinity Metro in 2013 as the contract administrator for the TEXRail commuter rail project. Prior to joining Trinity Metro, she served at the City of Fort Worth from 1999 to 2013 as a Senior Contract Compliance Officer where she monitored and oversaw Housing and Urban Development (HUD) annual entitlement grants in the amount of $42 million or more for federal funding housing projects, economic development projects, and public service programs. She also served as the management analyst in the city’s finance department, where she was responsible for coordinating and overseeing annual operating budgets for the city manager’s office and the legal, internal audit, city secretary, and information technology departments. Sherry earned a Bachelor of Science in Paralegal Studies with a focus on Pre-Law from Texas Wesleyan University. She holds a Master of Public Administration with an emphasis on Urban Planning and Management from the University of Texas at Arlington. She is a member of the American Public Transportation Association, Phi Alpha Alpha National Honor Society for Public Professionals, National Contract Management Association, and Women in Transportation System.

Reed Lanham

Deputy COO of Rail

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As Deputy COO of Rail, Reed Lanham has strategic leadership, future initiatives, and relationship management with the Federal Railroad Administration, Federal Transit Administration and other regional transportation agencies. He provides oversight of TEXRail’s operations and maintenance and Positive Train Control (PTC) efforts. Reed joined Trinity Metro in 2015 as Director of Rail Safety and Regulatory Compliance for the North Texas Region and later as Manager of Rail Operations. His previous experience includes working as the Manager of Safety and Compliance for Herzog Technologies, Inc., and with Herzog Contracting Corp. working as a Quality Control Inspector/Field Engineer and a Signalman. Through these experiences Reed has gained extensive knowledge of commuter rail systems and transportation agencies across the nation and holds several certifications related to rail operations.

Bruce Lewis

Senior Information Technology Director

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Prior to joining Trinity Metro, Bruce was the Chief Technical Officer of Axeon Specialty Products, where he was responsible for 37 team members across three states, two asphalt refineries and four data centers. One of his major achievements is the separation and creation of the New Mexico Gas Company, where he designed and configured all IT aspects of the company, transforming an empty 62,000 sq. ft. shopping center building to an operational gas company with 350 employees, 60-seat call center and 6,000 sq. ft. data center. While at PNM Resources, Lewis was the lead IT person in the designed and constructed a state-of-the-art data center that received Silver Certification for Leadership in Energy and Environmental Design by the U.S. Green Building Council. Bruce started his Information Technology career in 1984 as a Help Desk Support person.

Steve Montgomery

Director of Government Relations

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Steve Montgomery, Director of Government Relations, brings more than 30 years of public and private sector experience in the areas of public affairs, governmental relations, business development, organizational leadership and strategic communications. He helps guide Trinity Metro’s inter-governmental relations and shaping public policy to achieve success and growth. Montgomery thrives on engagement in the local business, community and government conversation and enjoys connecting people across a spectrum of disciplines to ensure the sum is always greater than the parts. He has worked on Capitol Hill in Washington, D.C., and in the state capitol in Austin as a legislative aide. Montgomery spent much of his career as a policy advocate in the healthcare, energy, transportation, and information technology sectors. He received his Bachelor of Arts in political science from the University of Texas at Austin and his Master in Business Administration from the University of Texas at Arlington.

About Trinity Metro

Trinity Metro was created in 1983 as a regional transportation authority of the State of Texas and is not an agency or department of any of its member cities.

The agency provides passenger trips on buses, TEXRail, ZIPZONE services, ACCESS paratransit, vanpools and Trinity Railway Express (TRE). TEXRail, which operates between Fort Worth and Dallas Fort Worth International Airport’s Terminal B, is solely owned and operated by Trinity Metro. TRE, which runs between Fort Worth and Dallas, is jointly owned and operated by Trinity Metro and DART.

The governing body is an eleven-member board of directors with eight appointed by the Fort Worth City Council and three by Tarrant County Commissioners Court.

Our Mission

The mission of Trinity Metro is to provide safe, reliable, customer focused, and fiscally responsible public transportation services to the citizens of Tarrant County. We strive to improve quality of life for our residents and drive economic development in our region.

Our Vision

Our vision is to provide transit services that make Tarrant County more livable and support continued economic growth.