Author: Laura Hanna

(FORT WORTH, TEXAS) Sept. 17, 2024 — On Sunday, Trinity Metro On-Demand launched additional service area adjustments and fare simplification to expand access to transit for more people in Tarrant County. Service updates include a new Trinity Metro On-Demand North Side.

What’s new? 

New North Side region

• Trinity Metro On-Demand North Side replaced Trinity Metro bus route 45. Key destinations in the North Side area include Savers, Walmart, QuikTrip and TCC Northwest. 

New Tarrant County College Northeast region

• Trinity Metro On-Demand TCC Northeast replaced Trinity Metro bus route 23. On-Demand service will provide direct trips ONLY between Trinity Lakes Station and TCC’s Northeast Campus. 

What changed?

Changes to the existing Southside, South Tarrant and Mercantile regions

• Sycamore Heights was added to the existing Trinity Metro On-Demand Southside region 
• Crowley and Everman are no longer served in the Trinity Metro On-Demand South Tarrant region as the cities have opted to not provide funding for these neighborhoods after grant funding ended. 
• Blue Mound is no longer in the Trinity Metro On-Demand Mercantile region because residents voted to discontinue service. 

The new changes are part of Trinity Metro’s vision for a future of tech-enabled public transportation network through its recently expanded contract with TransitTech company Via. New users can download the Trinity Metro On-Demand app (available in the App Store and Google Play) or call 817-215-8600 to book a shared ride in a moment’s notice. 

“Via is proud to continue our work with Trinity Metro to double down on our shared vision for tech-enabled, rider-centric public transportation,” said Alex Lavoie, co-COO at Via. “Together, we are reimagining transit in Tarrant County to be more resilient and accessible – a crucial step to helping this community pace with population growth and evolving needs.” 

“Trinity Metro On-Demand has proven to be a popular choice for riders,” said Trinity Metro Chief Operations Officer Wayne Gensler. “Customers tell us they enjoy the convenience and affordable fares, and we see that reflected in our growing ridership numbers. We anticipate these latest expansions will provide the opportunity for more riders to try out the service.”

Fare information 

• Trinity Metro On-Demand’s regular fares are now $2 per ride (formerly $3) as part of the agency’s fare simplification plan. 
• The following groups may ride for just $1: seniors 65+, veterans, individuals with disabilities, Medicare card holders, youth ages 5-19, and qualifying TCC students ride free. Riders may be asked to show valid ID as proof of eligibility for reduced fares.
• Riders can also purchase $4 day passes, which include transfers between Trinity Metro TEXRail, Trinity Metro buses and Trinity Metro On-Demand services.

For more information on Trinity Metro On-Demand’s new changes, please visit: https://ridetrinitymetro.org/rider-services/ondemand/

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, providing passenger trips on buses, Trinity Metro TEXRail, ACCESS paratransit, On-Demand rideshare services, Fort Worth Bike Sharing, vanpools and Trinity Railway Express. TRE, a 34-mile commuter rail line jointly owned and operated by Trinity Metro and DART, operates between Fort Worth and Dallas. Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

About Via

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems — optimizing networks of buses, shuttles, wheelchair-accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe. Building the world’s most efficient, equitable, and sustainable transportation network for all passengers — including those with limited mobility, those without smartphones, and unbanked populations — Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact. At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities and more than 35 countries and counting.

 

 

Update 1:45 p.m., Sept. 10, 2024 –

Ticket vending machines technical issue has been resolved and customers can resume utilizing credit cards to purchase tickets.

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Trinity Metro’s ticket vending machines are experiencing a technical issue that prevents credit card payments from being processed. The disruption began on Monday morning, Sept. 9, and there is not an estimate at this time about when the issue will be resolved.  

Riders still have multiple options for purchasing tickets: paying with cash at the ticket vending machine, using cash or credit card at the kiosk inside Fort Worth Central Station, or purchasing tickets through the GoPass app. 

(FORT WORTH, TEXAS) Sept. 5, 2024 — Trinity Metro, in partnership with Visit Fort Worth, Fort Worth Stockyards and downtown business leaders, proudly announces the new Orange Line to connect the Fort Worth Stockyards and Downtown Fort Worth. The new service begins on Sunday, Sept. 15. Rides on the Orange Line will be free through Oct. 31, 2024.

“From residents enjoying the Stockyards and downtown to the millions of tourists visiting Fort Worth each year, we are entering an even bigger era of hospitality and tourism in our city,” said Fort Worth Mayor Mattie Parker. “Trinity Metro’s new Orange Line helps ensure we’re meeting the demand in some of our busiest entertainment districts while also using transportation to help spur even more economic development.”

“The Trinity Metro Orange Line represents much more than a new public transportation route — it’s a bold step forward for Trinity Metro as we aim to make a significant impact on Fort Worth’s future,” said Rich Andreski, president and CEO of Trinity Metro. “By linking the city’s world-class entertainment and business districts, we’re not only enhancing access for the millions of visitors who come here each year, but also creating a dynamic draw for our residents and businesses who call Fort Worth home. Trinity Metro is thinking big, going outside the box, and it starts with connecting people to the heart of our city’s vibrant culture.”

The City of Fort Worth welcomed nearly 11 million visitors in 2023. The city’s tourism industry employs thousands of people and generates economic returns measured in the billions of dollars. Trinity Metro’s Orange Line will significantly enhance the visitor experience and unlock additional tourism spending.

Bob Jameson, president and CEO of Visit Fort Worth added, “We appreciate the creativity and forward-thinking coming from Trinity Metro as they connect our great destinations via public transportation. We are pleased to partner with them on this new service, which will give visitors yet one more reason to visit our great city.”

Trinity Metro’s Orange Line will give visitors and residents many reasons to ride including simple, easy-to-understand service and innovative design elements. Orange Line buses will run every 15 minutes through downtown, including stops near Fort Worth T&P Station and at Fort Worth Central Station for easy connections with Trinity Metro TEXRail (between Fort Worth and DFW International Airport) and Trinity Railway Express/TRE (between Fort Worth and Dallas). The route will continue along North Main Street, through the Historic Northside, to the Stockyards, and to Trinity Metro TEXRail North Side Station. Orange Line service will operate every day between 5 a.m. and 1 a.m. and will feature a distinctive look both inside and out, along with an enhanced onboard experience with features not typically seen on public transit buses.

“The Trinity Metro Orange Line is yet another example of how strong partnerships continue to make the Stockyards a vibrant and thriving destination,” said Craig Cavileer, managing partner of Stockyards Heritage Development Company. “We’re deeply appreciative of Trinity Metro’s commitment to enhancing connectivity and bringing the Stockyards to life in new ways. As we look to the future, we’re excited to collaborate further and build on these efforts, ensuring that the Stockyards remains an authentic and integral part of Fort Worth’s legacy for generations to come.”

“We’re excited about the Orange Line providing a fun, western-themed ride for our guests to visit the Stockyards and then return to enjoy all that downtown Fort Worth has to offer,” said Michael Hiltabidel, general manager at Omni Fort Worth Hotel. “Having a bus stop right by our hotel and service every 15 minutes makes it very convenient and easy to use.”

Sneak Peek Event

A public launch party will be held in the Fort Worth Stockyards on Saturday, Sept. 14, 2024. The celebration, which will be 11 a.m.-5 p.m., will feature live music, armadillo races, line dancing and more!

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, providing passenger trips on buses, Trinity Metro TEXRail, Trinity Metro ACCESS paratransit, Trinity Metro On-Demand rideshare services, Fort Worth Bike Sharing, vanpools and Trinity Railway Express. TRE, a 34-mile commuter rail line jointly owned and operated by Trinity Metro and DART, operates between Fort Worth and Dallas. Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

 

 

 

 

 

 

Update at 11 a.m. – Service has been fully restored. Thank you for your patience.

Update at 9:40 a.m. – Service has been partially restored and some vehicles are now in service. 

Trinity Metro On-Demand services are not available at this time due to a technology issue impacting the vehicles. We are quickly working to resolve the issue and sincerely apologize for the inconvenience. Thank you for your patience. 

If available, please complete your trip with other Trinity Metro services such as Bus, TEXRail or Bikes. 

Trinity Metro Customer Care can help you with an alternate trip. 817-215-8600.

With today’s forecasted high temperature of 110 degrees and a heat index of up to 111 degrees, the National Weather Service has issued an Excessive Heat Advisory through 9 p.m. Monday, Aug. 19.

Because of the high temperatures, Trinity Metro TEXRail will be operating at a reduced track speed of 40 miles per hour until 9 p.m. Monday along part of the route. The slower speeds could generate schedule delays.

With today’s forecasted high temperature of 107 degrees and a heat index of up to 112 degrees, the National Weather Service has issued a heat advisory through Thursday. The hot weather could have an impact on Trinity Metro rail services this afternoon and possibly tomorrow. The most likely scenario would be heat restrictions on speed, which means that TEXRail and Trinity Railway Express would operate at reduced speeds, which will likely generate schedule delays.