Trinity Metro On-Demand Paratransit Service
Trinity Metro On-Demand paratransit service offers door-to-door transportation within the service areas of Fort Worth and River Oaks.
Trained drivers are available to assist passengers in boarding and alighting vehicles.
Hours of Operation
Trinity Metro On-Demand paratransit service operates on a daily schedule seven days a week that is comparable to our fixed route bus service.
First passenger pick-up – 4:20 a.m. Monday-Saturday; 6 a.m. Sunday
Last passenger pick-up – 11:15 p.m. Daily
Holiday Service
Reduced schedule on observed holidays: New Year’s Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day
INTRODUCING TRINITY METRO ON-DEMAND PARATRANSIT
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Eligibility and Applying for Service
Trinity Metro On-Demand Paratransit is a transportation service for persons with a verified disability that prevents them from riding regular city bus service. Anyone interested in riding this service must complete an application and be certified as an paratransit passenger. Eligible program participants may be certified for services for a maximum period not to exceed two (2) years. Eligibility may be on a conditional basis, where service will only be provided for those trips in which ADA paratransit eligibility standards have been met.
It may take up to 21 days to process. For more information or to have an application mailed to you, please call 817-215-8600.
Para información en español, por favor llamar 817-215-8600.
Download and print the application form. Once you have completed it, take it to the agency or doctors.
Reasonable Modification Request
Trinity Metro will provide reasonable modifications and accommodations to policies, practices, and procedures for customers with disabilities to ensure they can effectively use the agency’s transit services without discrimination on the basis of their disability. For more information on how to make a request, contact the ADA Compliance Officer by email or by phone at 817-215-8700.
Ticket Information
| Trinity Metro On-Demand Paratransit | One-Way Ride | 10-Ride Book |
|---|---|---|
| On-Demand Paratransit Vans | $4 | $40 |
| On-Demand Paratransit On Local Bus | $1 | N/A |
| On-Demand Paratransit Personal Care Attendant (On Local Bus) | $1 | N/A |
The Trinity Metro On-Demand paratransit ticket is $4 one-way for passengers and their guests and must be paid at the beginning of each trip. A personal care attendant who is required to ride with the passenger may ride free. For your convenience, pre-paid ride tickets are sold.
Call the administrative office at 817-215-8600 for an envelope and order form to order your tickets by mail. Ten-ride books may also be ordered online at the Trinity Metro Store.
How to Reserve Your Trip
You may reserve a trip by calling 817-215-8600 up to 7 days in advance between 8 a.m. and 5 p.m. You can schedule your trip up until 5 p.m. the day prior. Please request a pick-up time at least 90 minutes before you need to arrive at your destination.
- Name and service I.D. number
- Originating address description (i.e. building number, gate code, etc.)
- Time you are due at your destination (appointment time)
- Destination address and description (i.e. doctor’s office and building name, name of grocery store, complex number, gate code, etc.)
- Time of your return trip
- Type of assistive device needed (i.e. wheel chair, cane, walker, service animal)
- Number of guests or personal care attendant that will accompany you
The reservationist will then give you an approximate time your driver will arrive within 15 minutes before or after this time (a 30-minute window). Please be ready to go and waiting in a place where you can hear or see the vehicle when it arrives. Once your driver arrives, you will have 5 minutes to board the vehicle for your trip. Drivers are not allowed to go into residences to assist passengers.
Changes, No Shows, Will Calls and Cancellations
Changes in pick-up times and/or destinations must be made before 5 p.m. the day before your scheduled trip. If you need to cancel your scheduled trip, please call 817-215-8600 at least one 1 hour prior to your trip.
No-Show: A no-show occurs when a passenger fails to board the vehicle within 5 minutes after the driver arrives within the scheduled window time, cancels a trip at the door, or cancels a trip late within 1 hour of the scheduled pick up time. Paratransit will consider suspending service for those who habitually fail to take trips according to the no-show definition. You will not be charged with a no-show for circumstances beyond your control. If your service is suspended for no-shows, you have the right to appeal that decision. You will receive instructions on how to appeal in your service suspension notice. There will be no interruption in service until a determination has been made on your appeal.
Will Call: A scheduled trip is placed on will-call for those passengers who get to their original destination late due to unforeseen delays on behalf of paratransit and/or for medical emergency situations. If this occurs with your trip, please call paratransit immediately to confirm a time for pick-up. The dispatcher will make every effort to get you picked up as soon as possible.
Appeals Process
Any person denied Trinity Metro On-Demand paratransit eligibility or suspended from the service for any reason has the right to appeal the decision. Individuals denied eligibility or suspended from the paratransit service will be notified by letter of the decision.
Details on how to appeal the decision will be included in the letter. For more information regarding the appeal process, contact Trinity Metro paratransit administration at 817-215-8929.