Trinity Metro ACCESS Service
Trinity Metro’s ACCESS paratransit service, previously known as MITS, offers door-to-door transportation within the service areas of Fort Worth, Blue Mound and River Oaks.
Trained drivers are available to assist passengers in boarding and alighting vehicles.
Hours of Operation
ACCESS paratransit service operates on a daily schedule seven days a week that is comparable to our fixed route bus service.
Reduced schedule on observed holidays: Thanksgiving Day, Christmas Day, New Year’s Day, Memorial Day, Fourth of July and Labor Day.
Eligibility and Applying for Service
ACCESS is a transportation service for persons with a verified disability that prevents them from riding regular city bus service. Anyone interested in riding ACCESS service must complete an application and be certified as an ACCESS passenger. Eligible paratransit program participants may be certified for services for a maximum period not to exceed two (2) years. Eligibility for ACCESS may be on a conditional basis, where service will only be provided for those trips in which ADA paratransit eligibility standards have been met.
Reasonable Modification Request
Trinity Metro will provide reasonable modifications and accommodations to policies, practices, and procedures for customers with disabilities to ensure they can effectively use the agency’s transit services without discrimination on the basis of their disability. For more information on how to make a request, contact the ADA Compliance Officer by email or by phone at 817-215-8700.
The ticket for ACCESS is $4 one-way for ACCESS passengers and their guests and must be paid at the beginning of each trip. A personal care attendant who is required to ride with the passenger may ride free. For your convenience, pre-paid ride tickets are sold.
How to Reserve Your Trip
You may reserve a trip on ACCESS by calling 817-215-8600 up to 7 days in advance between 8 a.m. and 5 p.m. You can schedule your trip up until 5 p.m. the day prior. Please request a pick-up time at least 90 minutes before you need to arrive at your destination.
- Name and service I.D. number
- Originating address description (i.e. building number, gate code, etc.)
- Time you are due at your destination (appointment time)
- Destination address and description (i.e. doctor’s office and building name, name of grocery store, complex number, gate code, etc.)
- Time of your return trip
- Type of assistive device needed (i.e. wheel chair, cane, walker, service animal)
- Number of guests or personal care attendant that will accompany you
The reservationist will then give you an approximate time your driver will arrive within fifteen (15) minutes before or after this time (a 30-minute window). Please be ready to go and waiting in a place where you can hear or see the vehicle when it arrives. Once your driver arrives, you will have five (5) minutes to board the vehicle for your trip. Drivers are not allowed to go into residences to assist passengers.
Changes, No Shows, Will Calls and Cancellations
Changes in pick-up times and/or destinations must be made before 5 p.m. the day before your scheduled trip. If you need to cancel your scheduled trip, please call 817-215-8600 at least one (1) hour prior to your trip.
No-Show: A no-show occurs when a passenger fails to board the vehicle within (5) minutes after the driver arrives within the scheduled window time, cancels a trip at the door, or cancels a trip late within (1) hour of the scheduled pick up time. ACCESS will consider suspending service for those who habitually fail to take trips according to the no-show definition. You will not be charged with a no-show for circumstances beyond your control. If your service is suspended for no-shows, you have the right to appeal that decision. You will receive instructions on how to appeal in your service suspension notice. There will be no interruption in service until a determination has been made on your appeal.
Will Call: A scheduled trip is placed on will call for those passengers who get to their original destination late due to unforeseen delays on behalf of ACCESS and/or for medical emergency situations. If this occurs with your trip, please call ACCESS immediately to confirm a time for pick-up. The ACCESS dispatcher will make every effort to get you picked up as soon as possible.
Any person denied Trinity Metro ACCESS eligibility or suspended from ACCESS service for any reason has the right to appeal the decision. Individuals denied ACCESS eligibility or suspended from ACCESS service will be notified by letter of the decision.