Author: Laura Hanna

On Sunday, Nov. 6, we will be upgrading equipment in the timeframe of 3 a.m. to 10 p.m. During that period, we will experience service interruptions with our ticket vending machines and our customer care phone number. Our computer systems will also be down.

To minimize the impact to customers, we will have a temporary alternate customer care phone number, which is 682-225-5628. Ticket vending machines will only accept cash during the upgrade period.

Customers may also use the GoPass mobile ticketing app to plan trips and purchase tickets on the go. To download the app and get started today, CLICK HERE. 

(FORT WORTH, TX – Oct. 19, 2022) – Hundreds of volunteers will be hitting the streets Saturday morning for Trinity Metro’s annual Bus Stop Clean Up Day, a community-wide beautification effort along all of Trinity Metro’s bus routes. The event begins at 6:30 a.m. Saturday, Oct. 22, at Fort Worth Central Station, where teams will gather before heading to their routes, which cover 410 square miles.

After finishing volunteer shifts, everyone is invited to return to the station for a lunch celebration from 11:30 a.m. to 1:30 p.m. and the presentation of the Most Creative Team Name Award.

“The day is designed to engage the community in cleaning bus stops along all of our bus routes to provide an even better experience for our passengers,” said Detra Whitmore, vice president of customer experience and the event’s organizer. “We couldn’t be more thrilled to have a record turnout of 417 volunteers!”

The event will feature 50 teams, and four schools are participating. Forest Oak Middle School will have 50 students contributing to Route 28 clean-up efforts. Other participants include volunteer teams from the City of Fort Worth and Commute with Enterprise. Elected officials, including Fort Worth City Council Members Elizabeth Beck and Alan Blaylock, will be joining the event as will several members of the Trinity Metro Board of Directors.

As part of the event, Trinity Metro is partnering with the Tarrant Area Food Bank to help those in need. The information sent to volunteers included a request to bring canned goods to donate on site at Fort Worth Central Station.

Trinity Metro provides safety vests, gloves, trash bags and t-shirts to all volunteers.

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, providing passenger trips on buses, TEXRail, ACCESS paratransit, ZIPZONEs, Fort Worth Bike Sharing, vanpools and Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

 

(FORT WORTH, TX – Oct. 18, 2022) — Trinity Metro’s on-demand shared ride service, ZIPZONE, has recently expanded its service zones to provide more flexible transit coverage – just in time for fall.

To celebrate the newly added Southeast ZIPZONE and the newly expanded Southside ZIPZONE, the following promotions have been announced:

• New riders in any of the five ZIPZONE service zones can get their first two rides free this fall by using the promo code
• All riders can get unlimited free rides in the Southeast ZIPZONE through Nov. 30, 2022 – it will be automatically applied.
• All riders can get a free ride to Tarrant County voting sites from Oct. 24-Nov. 4 and on Nov. 8 – it will be automatically applied.

With ZIPZONE, riders can enjoy convenient, flexible transportation to both essential and leisure destinations in Tarrant County. Book an on-demand ride to:

• See the new autumn blooms at The Fort Worth Botanical Garden, visit the Fort Worth Zoo for the Halloween-themed “Boo at the Zoo,” or commute to Texas Christian University (TCU) and Texas Wesleyan University in the Southside ZIPZONE.
• Take a swing at The Golf Club at Fossil Creek or catch a ride to TEXRail’s Mercantile Center Station in the Mercantile ZIPZONE.
• Enjoy an outing at the TX Whiskey Ranch, or visit both local-owned and big-box stores in the Southeast ZIPZONE.
• Get started on your holiday shopping at Gateway Station or commute to two Tarrant County College campuses when you travel in the South Tarrant ZIPZONE.

About ZIPZONE

Since launching the Mercantile ZIPZONE in July 2019, ZIPZONE has provided nearly 90,000 rides to residents, workers, students, and visitors in the Fort Worth area.

ZIPZONE allows anyone in the service zones to book a shared ride at a moment’s notice through the ZIPZONE app (available in the Google Play and App Store) or by calling 817-215-8600. ZIPZONE is powered by Via, the global leader in TransitTech. Via’s algorithms direct passengers to a nearby “virtual bus stop” within a short walking distance for pick up and drop off, allowing for quick and efficient shared trips.

How to ride with the ZIPZONE app:

1. Create an account. Download ZIPZONE from the App Store or Google Play store and follow the simple sign-up steps.
2. Set up a payment method.

• Note: if you are paying with your Trinity Metro multi-ride local and regional ticket option, select the “Ticket” button in the bottom left corner of the app and present your ticket to your driver.

1. Request a ride. Enter your pickup and drop-off addresses and choose the ride option that works for you.
2. Meet your driver. Check the app and walk a short distance to your pick up spot.

For more information on hours and more, please visit https://ridetrinitymetro.org/rider-services/zipzone

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, providing passenger trips on buses, TEXRail, ACCESS paratransit, ZIPZONEs, Fort Worth Bike Sharing, vanpools and Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

About Via

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems — optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe. Building the world’s most efficient, equitable, and sustainable transportation network for all riders — including those with limited mobility, those without smartphones, and unbanked populations — Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing the environmental impact. At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 600 communities and more than 35 countries and counting.

For further information about Via, go to www.ridewithvia.com.

  

 

Throughout the year, we evaluate our bus routes and look for ways to improve efficiencies and enhance service. We take customer feedback into account and continually look for ways to improve. In keeping with that philosophy to strive for excellence, we are implementing a handful of changes in September.

• Route 5 Evans Ave/TCC South – Trinity Metro received requests from customers about direct service from downtown to VA Clinic. The route will be extended south of Sierra Vista Transfer Center to go to TCC South campus and VA Clinic on Loop 820 Service Road. Extending Route 5 from Sierra Vista gives better access to customers coming from downtown and going to TCC South or VA Clinic.
• Route 6 8th Avenue/McCart – Route 6 will be interlined with Route 52 for better efficiency.
• Route 33 Felix/Oak Grove – The operators on Route 33 found it hard to keep the bus on schedule. To improve on-time performance, the schedule on Route 33 will be adjusted by eliminating the loop on 820 Service Road from all the trips originating from Resource Connection and going westbound to James and Yates. The times at all the timepoints will be adjusted accordingly.
• Route 52 Hulen – Route 52 will be interlined with Route 6 for better efficiency.
• Route 53 University – To accommodate the new Permanent Supportive Housing on Quail Trail, and make it accessible for the ADA passengers, Route 53 will traverse along Quail Trail instead of Shenna Blvd.
• Route 54 Riverside/Sierra Vista – Customers requested  direct service from downtown to VA Clinic. Route 54 modification to end at Sierra Vista gives better access to customers going to VA Clinic by Route 5 and prevent  it from being duplicated.
• Route 67 TCC Southeast Campus will be replaced with an on-demand rideshare service. Southeast ZIPZONE will serve TCC Southeast in addition to its current destinations that include TCC South, Tarrant County Resource Connection and Fort Worth VA Clinic.
• Route 91 Normandale/North Side Station – The time on eastbound Route 91 timepoints will be adjusted to meet with Route 2 at Calmont and Green Oaks. This time adjustment will help people transfer from Route 91 to Route 2 and vice versa.

(FORT WORTH, TX – Aug. 22, 2022) – Today’s heavy rain is impacting Trinity Metro’s bus routes, which is creating delays for riders. In areas with heavier rainfall, buses need to detour and adjust schedules for the safety of our passengers and bus operators. Our buses will continue operating to serve the community.

At this time, North Side Station is temporarily closed to bus traffic.

In addition, TEXRail is operating at reduced speeds for the safety of our passengers and crews. Riders can expect delays throughout the day as the rain continues.

Thank you for your patience.