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TEXRail and Trinity Railway Express (TRE) service is restored

Trinity Metro TEXRail and Trinity Railway Express (TRE) were recently impacted by a network outage resulting from a fiber cable cut near a data center in Kansas City, Missouri.

Earlier today, rail operations teams were notified of a network outage impacting dispatch systems for both railways, causing a loss in communications between our operating center and the vehicles. Without this critical system in place, both commuter railroads suspended service for the safety of staff and customers.

As of 11 a.m., the network outage has been restored and rail operations systems are coming back online. 

“We are pleased to be able to resume service and that the issue has been resolved. With the network outage restored, we are able to once again operate Trinity Metro TEXRail and TRE safely for our employees and customers,” said Richard W. Andreski, Trinity Metro President and CEO. “I am impressed with our rail, bus, and customer service teams who rose to the occasion and were able to quickly address and resolve the problem while providing solutions and excellent customer service. It is a busy weekend around DFW. Public transportation is vital to our community and all those that plan to visit numerous special events or are commuting to employment. We are happy to see our services resume for the thousands of passengers who have made TEXRail and TRE part of their travel plans.”

Rail passengers may experience delays as the systems return. Crews will make adjustments as needed to return to the regular schedule. Trinity Metro ENVOY staff remain on-site to assist customers. Customers who continue to be impacted should call Trinity Metro Customer Care phone lines at 817-215-8600. Staff is on-hand to provide up-to-date information.

We appreciate our customers’ patience during this time.

TEXRail and Trinity Railway Express (TRE) not operating due to network outage

Trinity Metro TEXRail and Trinity Railway Express (TRE) are currently being impacted by a network outage resulting from a fiber cable cut near a data center in Kansas City, Missouri.

Early this morning, rail operations teams were notified of a network outage impacting dispatch systems for both railways, causing a loss in communications between our operating center and the vehicles. Without this critical system in place, both commuter railroads have suspended service. Operations management is working diligently to resolve the issue and determine a timeline in which trains can safely resume service.

“Trinity Metro prides ourselves on the safety and reliability of both TEXRail and TRE services. TEXRail in particular has successfully operated above 95% on-time performance since the service began in January 2019”, said Trinity Metro President and CEO, Richard W. Andreski. “While reliability is a driving force of our success we are also committed to providing a safe operation for our staff and customers. Without this vital communications lifeline, safe rail operation is not possible at this time. We are investing all efforts into quickly resolving the issue and finding solutions that will make it possible to resume services in a manner that will adhere to our commitments to both safety and reliability.”

Limited service is being provided by fixed-route bus and Trinity Metro ENVOY staff are on-site to assist customers. Customers impacted should call Trinity Metro Customer Care phone lines at 817-215-8600. Staff is on-hand to provide up to date information and arrange transportation as needed.

We apologize for the inconvenience and will provide updates as they are available.

TRINITY METRO TO OFFER FREE RIDES ON NYE BEGINNING AT NOON

Happy New Year from Trinity Metro!

To ring in the new year and to offer Tarrant County residents a safe, convenient and easy way to travel to their destinations today and tonight, Trinity Metro will be offering free rides beginning at noon today, Dec. 31, 2022, through the end of the service day. Free rides will be available on all bus services, Trinity Metro TEXRail traveling between DFW International Airport and downtown Fort Worth, Trinity Railway Express between CentrePort Station and Fort Worth T&P Station (rides between CentrePort Station and EBJ Union Station are free through DART beginning at 6 p.m.), and ACCESS paratransit services.

ZIPZONE travelers booking single-ride trips through the ZIPZONE app will still pay a regular one-way fare. ZIPZONE travelers who use one-day, seven-day or 31-day tickets will not need to purchase a ticket today and can book their trip as usual.

“Trinity Metro is committed to providing excellent customer service and being a reliable resource to our community. We want to ensure that all those traveling today can get to where they need to go safely. Offering free rides allows our residents to celebrate the new year without worry.”, said Wayne Gensler, Trinity Metro Chief Operations Officer.

Tomorrow, Sunday, Jan. 1, 2023, all fares return to normal pricing and services will be on a modified schedule due to the New Year’s Day holiday.

Customers may call the customer care phone lines at 817-215-8600 with questions or to plan their trips. 

Trips can also be planned by using the trip planner

Chronicle Spike’s Travels

Spike, the 8th Trinity Metro TEXRail train will be coming to Fort Worth this summer. This is where he will chronicle his journey. First rail of the trip is coming soon!

Events: 1/11/18 – 1/24/18

The new year brings new adventures!

Explore our community by riding public transportation on our Fort Worth bus routes or our Trinity Railway Express (TRE) train service to these upcoming events and activities.

1/11/18 – 1/13/18 – Ride bus routes 1, 4, 5, 6, 9, 14, 15, 46 or Molly the Trolley to the Fort Worth Convention Center for the University Interscholastic League Spirit State Championships.  Coming from Dallas?  Arrive in style on board the TRE!

1/12/18 – The annual Fort Worth Stock Show and Rodeo kicks off at Will Rogers Memorial Center and runs through 2/3/18.  Ride on over on bus routes 2 or 7.

1/12/18 – 1/14/18 – The Fort Worth Symphony Orchestra performs Nights in the Gardens of Spain at Bass Performance Hall along the Molly the Trolley route.

1/14/18 – The Fort Worth Stockyards is hosting The Holistic Fair at Billy Bob’s Texas.  Bus route 15 will take you there with service between downtown Fort Worth and the Fort Worth Stockyards every 15 minutes.

1/17/18 – 1/21/18 – Performing Arts Fort Worth presents Something Rotten! at Bass Performance Hall along the Molly the Trolley route.

Visit The Modern Art Museum of Fort Worth for Figures from the Collection through 1/28/18 on bus routes 2 or 7.

Take bus routes 2, 26, 27 or 91 to see all the sights at SeaQuest Interactive Aquarium now open in Ridgmar Mall.

The Trinity Railway Express is the best way to enjoy events at the American Airlines Center.  Ride to Victory Station and you are there.  Coming up the Mavericks are hosting the Lakers, Wizards and Rockets.  And the Avalanche, Panthers and Maple Leafs are all visiting the StarsKaty Perry takes the stage on 1/14/18.

Don’t forget to tag us (@TheTFortWorth) on your ride!

The Fort Worth Stock Show and Rodeo on 1/13/18 and the Martin Luther King, Jr. Holiday Parade and Rally on 1/16/18 will cause short term detours in downtown Fort Worth.  Stay up to date on all detours at www.FWTA.org or by following us on Facebook and Twitter.