LEARN HOW TO EASILY NAVIGATE THE CITY WITH THIS GUIDE FOR RIDING TRINITY METRO BUS AND RAIL SERVICES.
Using your smartphone, download the GoPass and app. Add the Trinity Metro Customer Service telephone number (817-215-8600) to your contacts. And, if you plan to use ZIPZONE, download the ZIPZONE app or add those phone numbers to your contacts.
Be ready with cash, a valid ticket, EASYRIDE badge, or an activated GoPass ticket for smoother boarding. Bring the exact amount of cash you need. Drivers are not able to make change. If you are riding TEXRail, be sure to purchase your ticket before boarding using the ticket vending machines located at all platforms.
Trinity Metro has several ticket options. Click here to view the full list.
Our buses and trains are bike-friendly and equipped with bike racks for cyclists to use at no additional fee. To learn more about bringing bikes on buses and trains, click here.
Trinity Metro is 100% accessible.
PLAN YOUR TRIP
Once you decide where you want to go, find the route(s) to your destination. Go to RIDETRINITYMETRO.org to use our Trip Planner or system map. You may need to take more than one route to reach your destination. Next, find the schedule for your route. Printed schedules are available in several locations around Fort Worth, but the easiest way to find your schedule is on our website.
Each schedule has a route name and number, along with popular destinations. The route map also notes major streets and intersections.
Schedules will list timepoints and transfer points to other routes. The timepoints are the major stops and are used to check that buses and trains are on schedule. Transfer points are the places where two or more bus routes connect, or where you can transfer between bus and rail. There are other stops in between the timepoints on bus schedules, usually a block or two apart.
To read the schedule, find the day of the week you will be traveling and use the route map to determine the direction you need to go from your starting point. On the timetable grid, find the intersection or station that is closest to your departure point and look down the column to find the time closest to when you want to leave. The time listed will show the estimated arrival time of your bus or train. You will want to plan for a little extra time before and after to allow for additional travel to and from your stops.
To plan your return trip, simply use the other timetable and plan your trip in the opposite direction.
FIND YOUR STOP
Find the nearest stop for your route. Since the schedules only list the stops that serve as timepoints on bus schedules, not all stops are listed. Stops on a route are about a block or two apart. All stops are listed on train schedules.
CATCH YOUR RIDE
Go to the nearest bus stop or train station and stand on the side of the street or train platform in the direction you will be going. Arrive at least five minutes early and wait where operators can see you. You can identify a bus stop by the distinct signage that shows route number(s) and our customer service number (817-215-8600). All bus stops have a sign, but not all have a shelter or bench.
When the bus or train arrives, check the destination sign and bus or train number to make sure it is the route you need. If you’re unsure, ask the driver or operator to confirm.
As the bus or train approaches, stand back from the curb or behind the safety line at train stations, and wait for the vehicle to completely stop before boarding. Make sure passengers have time to exit the vehicle prior to getting on.
REMEMBER: Most services travel in two directions. Make sure the bus or train is going in the direction you want to travel.
HAVE YOUR TICKET READY
Pay for or swipe your ticket, or show your smartphone ticket as you board the bus. If you’re paying with cash, have the exact amount — bus drivers are not able to make change. All train stations have ticket machines near the platform for purchase prior to boarding, and smartphone tickets work on the train as well.
Find a seat once aboard. Seats in the front of buses are reserved for persons with disabilities and senior citizens. On trains, seats will be marked for persons with disabilities.
SIGNAL TO STOP
You will need to signal the driver to stop when you are about a block or so away from your stop while on a bus. The signal device may be a yellow cord that you pull or a vertical yellow stripe that you push.
This will activate a “Stop Requested” sign at the front of the bus. On trains, stations will be announced prior to arrival.
ONCE YOU HAVE ARRIVED
GATHER YOUR BELONGINGS
Be sure to gather your personal items before exiting the vehicle. If you do lose something, call Lost and Found at 817-215-8600.
EXIT THE VEHICLE
Exit buses at the back door so riders getting on at the front can board quickly. If you need to cross the street to reach your destination, go to an intersection to cross safely. You can exit trains through any door along the platform.