(FORT WORTH, TX – Sept. 15, 2020) – As an added layer of security and safety, Trinity Metro is rolling out a new mobile app that gives customers the opportunity to report security concerns and safety hazards. The “See Say Now” mobile app encourages riders to report any potential issues, such as an unattended bag or suspicious activity.
See something? Say something! The app allows customers to submit a photo and a description of the issue when they see it. They select from a list of report options and locations, and customers may choose to submit a report anonymously.
“The ‘See Say Now’ app is a timely and efficient option for alleviating concerns by giving customers a chance to share what they see,” said Jon-Erik “AJ” Arjanen, vice president and COO of rail, who also oversees safety and security. “This safety enhancement gives riders an easy way to share any potential issues with us, and the comments go directly to dispatch.”
How to use the “See Say Now” app
- Download from Apple store or Download from Google Play store
- From the Select Organization menu, choose Transit, then select Trinity Metro from the list.
- Click on Report a Problem.
- Add a photo, type in details, select a report type and location, and click the button if you prefer to remain anonymous.
- Click on Send Report.
Other reporting options
Looking for a texting option? The Text-a-Tip number (817-409-8686) is a quick and easy way to submit your concerns. If you prefer to fill out an online form, go to Trinity Metro’s safety page.
About Trinity Metro
Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, annually providing 8 million passenger trips on buses, TEXRail, ACCESS paratransit, vanpools and the Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.
ELERTS, located in Weymouth, Mass., develops the leading crowdsourced mobile-reporting platform for mass transit agencies and airports in North America. See something, say something is our mission. The initial awareness of a safety hazard or service concern is established when a passenger or employee on the scene submits a report. More than 30 transit agencies and airports rely on the award-winning ELERTS “See Say®” platform to enhance the safety and comfort of 2 billion passengers annually. Visit elerts.com for further information.