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Category: News Release

Reduced Fares for Veterans

In 2023, Trinity Metro is offering reduced ticket pricing for veterans to show appreciation for their service. Beginning Jan. 1, veterans will receive a reduced fare on local tickets by showing proof of veteran status.

Local tickets are for all Trinity Metro buses, ZIPZONE on-demand rideshare services, TEXRail, and the west zone of Trinity Railway Express (to CentrePort).

In addition to veterans, other riders eligible for reduced local tickets are seniors 65 and older, persons with disabilities, Medicare card holders, and youth ages 5-19. Children who are 4 and younger do not need a ticket.

If you have questions about Trinity Metro’s reduced ticket program, call customer care at 817-215-8600.

Holiday service changes

Service modifications for the Christmas and New Year’s Day holidays are noted below. If a specific service is not listed, that means it is on its regular schedule.

Christmas Eve, Dec. 24

No bus routes will leave from Fort Worth Central Station after 7:15 p.m.

Christmas Day, Dec. 25

All buses will run on an hourly schedule, with two exceptions. The Dash will operate every 30 minutes and Molly the Trolley will be on its regular schedule.

Customer care representatives will be available 8 a.m.-5 p.m. at 817-215-8600. The kiosk at Fort Worth Central Station will be closed.

Monday, Dec. 26

No Trinity Railway Express service. Route 31 TRE LINK and Route 30 CentrePort Shuttle will not operate.

New Year’s Day, Jan. 1

All buses will run on an hourly schedule, with two exceptions. The Dash will operate every 30 minutes and Molly the Trolley will be on its regular schedule.

Customer care representatives will be available 8 a.m.-5 p.m. at 817-215-8600. The kiosk at Fort Worth Central Station will be closed.

Monday, Jan. 2

No Trinity Railway Express service. Route 31 TRE LINK and Route 30 CentrePort Shuttle will not operate.

 

 

Ride with Santa on TRE to the Dallas Holiday Parade

Trinity Railway Express (TRE) is delighted to invite all of our North Texas residents to join us on Saturday, Dec. 3, for a train ride with Santa and Mrs. Claus to the 2022 Toyota Dallas Holiday Parade.

 

Since 1987, the Dallas Holiday Parade has brought love, life and joy to the hundreds of thousands of spectators who enjoy the parade each year. This year’s sponsors include Toyota of North America, AT&T, the AT&T Discovery District and the Adolphus Hotel.

 

Santa and Mrs. Claus will join TRE riders for the special holiday ride to this year’s festivities. Each train ride will end at EBJ Union Station with live musical performances and promotional giveaways, as well as photo opportunities with the Claus Family.

 

TRE will offer three opportunities to ride to the parade this year. With stops at each of the 10 stations between Fort Worth and Dallas, we invite everyone to join us for a fun and festive ride with plenty of time to spare to enjoy the parade.

Visit the TRE website for more details.

TEXRail + North Pole Express

Start your holiday tradition now with a ride on TEXRail to Grapevine. As a co-presenting sponsor of the North Pole Express®, Trinity Metro TEXRail is your ride to all the holiday festivities in Grapevine, the Christmas Capital of Texas®.

Experience the magic of Christmas on board Grapevine Vintage Railroad’s North Pole Express®. Join Mrs. Claus on a 40-45 minute holiday adventure as she takes her guests to bring Santa to the Christmas Capital of Texas®. Guests will receive a cookie baked in Mrs. Claus’s North Pole kitchens, a beautiful “We Believe” bell, and a taste of Santa’s Frosty Chocolate Snow Milk (served in a keepsake Memory Mug). 

Some lucky North Pole Express riders that have tickets for excursions on TEXRail Tuesdays (Nov. 29, Dec. 6, 13 and 20) will receive a commemorative children’s puzzle showcasing Trinity Metro TEXRail at Grapevine/Main Street Station, while supplies last.

Learn more and register to win North Pole Express tickets!

 

 

Long-term parking for TEXRail travelers

(FORT WORTH, TX – Nov. 22, 2022) – TEXRail’s long-term parking options have been increased to help riders traveling to DFW Airport for holiday destinations. Five of the TEXRail stations already have an average of 20 spots for long-term parking, and now an additional 15 spaces are available for overflow parking needs.

Thanksgiving week is peak travel time, and parking lots will begin to fill up more quickly as holiday travel increases. Please allow an extra 10 minutes to find parking when utilizing one of our TEXRail parking options, and ensure you arrive at your respective ticket counter two hours prior to scheduled departures.

Long-term parking options:

  • Fort Worth T&P Station
  • North Side Station
  • Mercantile Center Station
  • North Richland Hills/Iron Horse Station
  • North Richland Hills/Smithfield Station

Customers may make reservations and payments on the Ace Parking app for Apple or GooglePlay. The cost is only $5 a day. Overflow parking will continue to be offered through Jan. 8. Trinity Metro is working with Ace to reflect the additional parking for customers.

For questions about the app, completing payments and where to park if all of the spaces are full, contact Darrin Smith, Ace parking account manager and site manager, at 214-724-6758 or dlsmith@aceparking.com.

Thanksgiving rider alert

On Thanksgiving Day, Nov. 24, Trinity Metro will operate regular service for TEXRail, The Dash and Molly the Trolley. Buses, ACCESS paratransit and the ZIPZONEs in Alliance and Southside will operate on a modified service.

On Thanksgiving Day, Trinity Railway Express and the ZIPZONEs in Mercantile and South Tarrant will not operate. The ticket sales kiosk at Fort Worth Central Station will be closed. However, customer care representatives will be available 8 a.m.-5 p.m. at 817-215-8600.

On Friday, Nov. 25, all services will resume regular service except for TRE, which will operate on a Saturday schedule. The kiosk will be open 6 a.m.-7:30 p.m. Customer care representatives will be available 5 a.m.-10 p.m. at 817-215-8600.

Free rides for veterans on Friday, Nov. 11

To show our appreciation for military personnel who have served our country, Trinity Metro will offer free local rides to all veterans on Friday, Nov. 11.

All of Trinity Metro’s local services – including buses, TEXRail, ZIPZONE and ACCESS – are available on Veterans Day at no cost to veterans. To receive a free ride, show proof of service to your driver or train conductor.

Veterans Day began in 1947 as a way to honor veterans of all wars. The first celebration using that name occurred in Birmingham, Ala., and it featured a parade and other festivities to show support for veterans.

For questions about free rides on Veterans Day, call customer care at 817-215-8600.

Anthony Fuller takes the helm at Trinity Railway Express

Anthony Fuller, who has led operations since 2018, has been promoted to Director of Trinity Railway Express (TRE). In this capacity, he oversees all aspects of the commuter rail line, including operations, maintenance, compliance, procedures and all TRE staff.

Trinity Railway Express, which is jointly owned and operated by Trinity Metro and Dallas Area Rapid Transit, operates between Fort Worth and Dallas.

Fuller is a performance-driven executive with 33 years of experience in the transportation industry. During his tenure with Trinity Metro, he has worked closely with key personnel at both Trinity Metro and DART. In late 2018 and early 2019, he also served as the interim chief operating officer for TEXRail.

In his role of overseeing TRE’s Equipment Maintenance Facility, Fuller ensures that all efforts are in compliance with Federal Railroad Administration (FRA) requirements, including inspections, adherence to maintenance schedules and timely repairs.

Since joining Trinity Metro, Fuller has maintained a strong working relationship with local, state and federal agencies with a keen understanding of operations overseen by the FRA. He also coordinates all exist

ing service, maintenance-of-way, maintenance of equipment, and capital projects designed to improve safety, minimize maintenance, and upgrade or improve capacity.

Trinity Metro task force tackles ridership

(FORT WORTH, TX – Oct. 25, 2022) – Trinity Metro convened a task force to evaluate ridership and develop plans to promote and encourage greater use of Trinity Metro’s services. The results of the task force were announced at the agency’s board of directors meeting on Monday.

“Trinity Metro is leading in Texas with 81% ridership recovery from pre-pandemic levels,” said President and Chief Executive Officer Richard Andreski. “We want to keep that momentum going by finding more ways to engage riders and to generate excitement about public transportation.”

The Ridership Task Force came together over the course of 30 days to create goals and tactics for enhancing ridership throughout the next year. The first of the nine ideas will occur in January, when the agency celebrates a “Re-Grand Opening” event for TEXRail, which began operating on Jan. 10, 2019.

“This will be a fun way to celebrate TEXRail’s fourth anniversary and to generate excitement about riding the rails,” said Melissa Chrisman, the executive sponsor of the Ridership Task Force and vice president of marketing & communications. “TEXRail’s ridership continues to grow, and an event like this could generate interest from people who haven’t tried it yet.”

Another event will be tied in with the Spring Service Change. Trinity Metro modifies schedules twice a year, and customers may not always be aware of the changes or understand that their feedback and the need for increased efficiencies spur the updates. To share information and answer questions, the agency will have a designated day when representatives will be out talking with customers and community partners to raise awareness and engagement.

Throughout the year, the agency will be working on bus stop and transit station improvements.

“Improving stops and stations is an importance step for customers,” Chrisman said. “Anything we can do to provide a better customer experience means they will be more likely to ride again.”

The agency also plans to implement a rewards/loyalty program, much like other businesses and restaurants offer. Participants would earn points and rewards to encourage their continued utilization of public transportation.

Some of the proposals are more behind-the-scenes efforts, including upgrading technology, mobile app integration and website improvements. Additional ideas include security initiatives and including veterans in the agency’s reduced fare program.

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, providing passenger trips on buses, TEXRail, ACCESS paratransit, ZIPZONEs, Fort Worth Bike Sharing, vanpools and Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

TEXRail service disruption Tuesday, Nov. 1

(FORT WORTH, TX – Oct. 25, 2022) – TEXRail service will be modified on Tuesday, Nov. 1, while crews perform maintenance work, beginning at 3 a.m. During that time, a bus bridge will operate between North Richland Hills/Smithfield Station and Grapevine/Main Street Station.

Trains will run every 30 minutes for the duration of the disruption. Passengers should not experience any significant delays.

The first two trains of the day, which depart from North Side Station at 3:20 a.m. and from Mercantile Center Station at 3:31 a.m., will be canceled.