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Author: Laura Hanna

Southeast ZIPZONE expanding Aug. 28

Trinity Metro’s Southeast ZIPZONE will soon take you even further. Beginning Monday, Aug. 28, riders have the option to travel north to Berry Street as part of the zone.

The territory for Southeast ZIPZONE includes travel to and from sites such as Tarrant County College – South Campus, Tarrant County College – Southeast Campus, Tarrant County Resource Connection, the Fort Worth VA Clinic, plus access to an array of shopping and dining destinations. Now the expanded zone will offer access to new locations including the Texas Department of Public Safety and the Eugene McCray Community Center, among others.

About Southeast ZIPZONE

Hours of operation are 7 a.m.-7 p.m. Monday through Friday.

Using ZIPZONE is easy. Riders book trips on their phone, get picked up in minutes, and access local shops, restaurants and workplaces without needing a car.

The Southeast ZIPZONE offers connections to bus routes 4, 5, 24, 25, 28, 33, 54 and 55.

 

TEXRail brief service disruption planned for Aug. 14

To accommodate scheduled network upgrades, TEXRail will have a brief service disruption in the early hours on Monday, Aug. 14. Regular service will resume at 3:20 a.m. Monday.

Schedule adjustments

  • Train #280, which leaves Fort Worth T&P Station at 12:43 a.m., will terminate at North Side Station.
  • Train #181, which leaves DFW Airport Terminal B Station at 2:10 a.m., will not operate.

Trinity Metro selects Huitt-Zollars + TranSystems for TEXRail extension

(FORT WORTH, TEXAS) Aug. 2, 2023 – Trinity Metro has selected the Huitt-Zollars + TranSystems team as final design consultant (FDC) for its TEXRAIL extension project, a critical element of Trinity Metro’s strategic plan to expand transit and improve public transportation in Fort Worth, Texas.

The $167 million program encompasses a 2.1-mile commuter rail extension from the Fort Worth T&P Station to a new station (Near Southside Station) located in the Fort Worth Medical District, which employees 50,000. In addition to the rail extension, this project also includes the design of the new Near Southside Station with a 100-space park-and-ride lot. Construction will begin in 2024.

“This commuter rail expansion represents a crucial milestone in the development of Fort Worth’s transportation infrastructure,” said Trinity Metro President and CEO Richard Andreski. “By connecting riders to the Near Southside and Medical District, we are offering medical workers, patients and visitors an opportunity to ride the very popular and very successful TEXRAIL. The expanded rail service will provide a great commuting choice many people while also offering Near Southside residents a seamless connection to DFW Airport.”

David Campbell, Huitt-Zollars vice president, said the Huitt-Zollars and TranSystems partnership was created to specifically to support Trinity Metro for the TEXRail Extension.

“We’ve got a great team in place and complement each other in services we provide to bring these projects to fruition,” Campbell said. “Over the years, Huitt-Zollars and TranSystems have been integral to TEXRAIL projects, such as the commuter rail line’s maintenance facility and the initial TEXRAIL line from downtown Fort Worth to the Airport. This partnership brings complementary skills together for exceptional results.”

“We are pleased to partner again with Huitt-Zollars and TranSystems,” said Chad Edwards, executive vice president of strategy, planning and development at Trinity Metro. “Our previous collaborations yielded highly successful results, so we are looking forward to continued excellence for our community.”

About the Project Team

The Huitt-Zollars + TranSystems team has partnered to bring Trinity Metro and the TEXRail extension proven leadership and expertise in rail and transit station design. Both firms have worked for Trinity Metro on several projects over the years, including the TEXRail Track and Stations project, which was completed by TranSystems, and the Mahaffey Maintenance Facility, which was completed by Huitt-Zollars. The team has worked together successfully on multiple projects in Fort Worth and throughout the state.

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, providing passenger trips on buses, TEXRail, ACCESS paratransit, ZIPZONEs, Fort Worth Bike Sharing, vanpools and Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

 

Brief outage planned for ZIPZONE app

A planned system upgrade on the Trinity Metro ZIPZONE app will cause a temporary disruption. The out-of-service period will be approximately 12 hours, which will begin at the conclusion of normal operations on Saturday, Aug. 12.

To allow sufficient time for the upgrade, the Southside ZIPZONE service will have a delayed start of 12 p.m. Sunday, Aug. 13.

 

Trinity Metro selects Greg Jordan as CFO

(FORT WORTH, TEXAS) July 19, 2023 – Trinity Metro is pleased to announce the appointment of Greg Jordan as its new Chief Financial Officer (CFO). After

 a nationwide search, Jordan was chosen for this role to help lead Trinity Metro in its ambitious goals and mission to build a world-class transit system for Fort Worth and Tarrant County.

 Jordan will oversee all financial operations, budget and real estate transactions, and he will assist Trinity Metro in charting a new future that includes innovations in operations, fare collection and long-term funding strategies for the agency. 

Jordan brings many years of public sector experience with both the City of Fort Worth and City of Grapevine. He began his career with the City of Fort Worth with a focus primarily on budget and finance. In 2015, Jordan became CFO at the City of Grapevine, where he oversaw its risk management and financial operations. He played a critical role in creating an award-winning transit-oriented development project centered on TEXRail’s Grapevine/Main Street Station.

Jordan grew up in Fort Worth and attended college at the University of Oklahoma, where he earned his master’s degree in public administration. Jordan and his wife, Yasaman, are active members of the community and live in Fort Worth.

 

TEXRail brief service disruption planned for July 16-17

To accommodate scheduled maintenance, TEXRail will have a brief service disruption late Sunday, July 16, and in the early hours of Monday, July 17. Regular service will resume at 3:20 a.m. Monday.

Late-night/early-morning service adjustments

 Eastbound trains to DFW Airport

  • #278 departing Fort Worth T&P Station at 11:43 p.m. on Sunday, July 16, will terminate at North Side Station, arriving at approximately 11:55 p.m.
  • #280 and #182 will NOT operate on Monday, July 17.

Westbound trains to Downtown Fort Worth

  • #275 departing DFW Airport Terminal B Station at 11:40 p.m. Sunday, July 16, will terminate at Mercantile Center Station, arriving at approximately 12:14 a.m.
  • #277, #179 and #181 will NOT operate on Monday, July 17.

If you have no other means of transportation to essential employment during this time, please call customer care at 817-215-8600 by 5 p.m. Thursday, July 13. Representatives will be able to help you with travel arrangements.

TEXRail celebrates 2 million rides

Trinity Metro TEXRail celebrated 2 million rides over the Memorial Day weekend, marking an ongoing trend in ridership growth. In honor of the occasion, agency employees rode the trains to visit with passengers about TEXRail and to offer colorful commemorative t-shirts for riders.

“There’s nothing better than visiting with our customers and hearing their feedback,” said Jon-Erik “AJ” Arjanen, vice president of rail. “We strive to deliver a dynamic customer experience every time, and consistently exceed our 98% on-time performance goal.”

The commuter rail line, which runs between Fort Worth and the Dallas Fort Worth International Airport, started service in 2019 – a year before the COVID pandemic. All agencies faced ridership challenges during the height of the pandemic, but TEXRail’s recovery has now surpassed a staggering 30% increase over pre-pandemic customer trips. Trinity Metro has now reached 89% ridership recovery for both buses and trains.

“Considering the ridership increases over all Trinity Metro services, as an agency, we are almost back to where we were before COVID hit” Arjanen said. “TEXRail’s success is attributed to the entire Trinity Metro family, and is only one of the many reasons that our agency as a whole is on track to reach 100% recovery by the end of the year.”

Rider alert for Juneteenth

Trinity Metro will be operating modified services for the Juneteenth holiday on Monday, June 19.

  • TRINITY METRO bus, ACCESS paratransit services operate on Sunday schedules.
  • TEXRail, TRE, ZIPZONE and The Dash will operate on regular schedules. TRE Link and the CentrePort Circulator will also operate on regular schedules. 
  • Customer Care Kiosk closed.
  • Customer Care phones (817.215.8600) open from 8 a.m. to 5 p.m.
  • TRINITY METRO administrative offices closed.

Lunes, 19 de Junio del 2023

  • El servicio de autobús de TRINITY METRO y el servicio de paratránsito ACCESS operarán en horario de domingo.
  • TEXRail, ZIPZONE, TRE y The Dash operarán en horario regular.
  • El quiosco de atención al cliente de TRINITY METRO estará cerrado.
  • Las líneas telefónicas de atención al cliente (817.215.8600) estarán abiertas de 8 a.m. a 5 p.m.
  • Las oficinas administrativas de TRINITY METRO estarán cerradas.

Free transit option for TCC Commencement

Trinity Metro has partnered with Tarrant County College (TCC) to make it easier for students, families and friends to attend commencement ceremonies this week. Anyone attending the ceremonies downtown has the option of parking in the Trinity River Campus garage and then riding Trinity Metro’s Route 46 to the Fort Worth Convention Center. Parking in the garage is free and TCC will have bus tickets on hand for riders. TCC is funding the cost of tickets through its EASYRIDE agreement with Trinity Metro.

“We are happy to run extra buses to accommodate people trying to travel to the TCC ceremonies,” said Wayne Gensler, chief operations officer at Trinity Metro. “Downtown parking can be challenging, and we are helping to solve that issue for graduating students and attendees who are celebrating this important milestone.”

Background

Five years ago, Trinity Metro and TCC signed an EASYRIDE agreement that allows students to ride all of Trinity Metro’s services for free. Students use their ID cards and TCC covers the cost, which is a discounted rate of 25% off because of the agreement. Trinity Metro provides options to all TCC campuses and students benefit with unlimited rides to school – plus grocery stores, medical appointments, entertainment options and any other transit needs.

 

Seeking customer feedback on passenger shelter prototypes

Trinity Metro is always looking for ways to enhance the customer experience, and among the most visible improvements planned are several new bus stop amenities. Sleek prototypes have been installed on Hemphill to share the experience with our riders and the community.

Because Trinity Metro always try to garner feedback, we are inviting the community to tell us whether the new amenities help their commute, and give them the chance to offer their opinions about the look of the stop and the comfort of the bench, among other topics. It’s easy to provide feedback. Scan the QR code at the new stops the next time you’re out riding Route 1. If you happen to be in the area, stop by and take the survey. To make it even easier for you to participate, here are the locations:

  • Bus stop 1231 at Hemphill and Allen
  • Bus stop 1224 at Hemphill and Vickery
  • Bus stop 2056 at Hemphill and Maddox
  • Bus stop 3578 at Hemphill and Allen

The new shelters also have bus-sign poles with solar lights at the top and larger waste bins.  These aesthetic improvements are great examples of how we can add safety and security enhancements for our customers.