Federal face mask order enforced

Trinity Metro enforces federal face mask order

Trinity Metro’s long-held policy requiring riders to wear face coverings when riding in its vehicles and when within its facilities now has federal support due to the new executive order signed by President Biden requiring mask-wearing on public transportation.

The CDC issued this order late on Jan. 29, 2021, requiring the public to wear face masks while riding public transportation and while in transportation hubs and facilities. The order defines a mask as material covering the wearer’s nose and mouth and excludes face shields.

The CDC mask order went into effect at 11:59 p.m. on Feb. 1. Mask-wearing is one of several proven, science-based measures that can reduce the spread and transmission of COVID-19. Wearing face masks on public transit is a lifesaving measure that Trinity Metro wholeheartedly supports, and this guidance reflects the shared responsibility of transit systems and riders to take appropriate actions to get through this pandemic.

All persons on board Trinity Metro vehicles are required to wear a mask for their travel duration.

Trinity Metro operators will now:

  • Continue to encourage all riders to wear a face covering;
  • Instruct persons that federal law requires wearing a mask on the vehicle and failure to comply constitutes a violation of federal law;
  • Monitor persons onboard the vehicle for anyone who is not wearing a mask and seek compliance from such persons; and
  • At the earliest opportunity, contact a Trinity Metro supervisor or security officer to address the customer.

Similarly, at facilities and within transit stations and hubs, Trinity Metro personnel will:

  • Continue to encourage all visitors to wear a face covering;
  • Instruct persons that federal law requires wearing a mask in the transportation hub and failure to comply constitutes a violation of federal law;
  • Monitor persons on the premises of Trinity Metro’s facilities and vehicles. Anyone who is not wearing a mask will be asked to put one on or exit the transit agency’s property;
  • At the earliest opportunity, contact a Trinity Metro supervisor or security officer to address the customer. 

Trinity Metro strongly supports and will enforce the new CDC guidance requiring mask-wearing on public transportation. The agency remains committed to delivering its riders safely to their destination.

In Memory of Dennis Dunkins

With great sadness, Trinity Metro delivers the heartbreaking news of the death of our former Board Member, community leader and friend, Dr. Dennis Dunkins. On behalf of all of Trinity Metro, we send our most heartfelt condolences and sympathy to his family.

Dr. Dunkins served on the Trinity Metro Board of Directors for many years representing city council district 5. He was appointed on Feb. 6, 2013 and remained on the board through September 2020. His service to Trinity Metro included participation on the Commuter Rail Committee from 2014-2020 during which he led the committee as the chairman in 2017. He was also the Board of Directors Secretary from 2017-2019, served as the ACCESS Committee Chair and had been active on the Scholarship Committee, TRE Advisory Committee, Rail Working Group, and the Planning, Operations and Marketing Committee.

Dr. Dunkins will be deeply missed. During his time on the Board, Trinity Metro saw tremendous growth and change including a major commuter rail project with the construction and opening of TEXRail in January 2019. He was instrumental in the development of fixed bus route 28/Mansfield Hwy and he proudly promoted Trinity Railway Express (TRE). His love for transit was contagious and he was passionate about the quality of Trinity Metro’s services, continually advocating for positive customer experiences. He loved riding trains, particularly TRE and truly did use public transportation in his day-to-day life. He always had a smile for everyone and was highly regarded by those who had the opportunity to meet him.

This is truly a great loss to Trinity Metro and the surrounding community as a whole. He will be profoundly missed by everyone whose lives he touched.

How to Adopt a Stop

Being outside and getting some fresh air are great ways to enjoy the summer. If you’re looking for an easy way to be outdoors and volunteer in your community, consider “adopting” a bus stop. Volunteers help keep Fort Worth clean and beautiful while enhancing the public transit experience.

Trinity Metro’s Adopt a Stop program encourages volunteers to select a stop to clean and maintain by removing any trash and trimming grass or weeds around the stop. Prospective volunteers fill out an application. After processing Trinity Metro will provide a starter kit that includes safety vests, trash bags and gloves. Volunteers will also have their name posted on a sign at their stop, plus a welcome kit and a shout out on social media.

For more information, call 817-215-8600 or email adoptastop@ridetm.org.

Tarrant County face mask ordinance

Updated Feb. 23, 2021

The Tarrant County face mask ordinance has been extended by the Tarrant County Commissioners Court through May 31, 2021. 

Updated Nov. 25

Tarrant County face mask ordinance from 6 p.m. June 26 through Feb. 28, 2021 issued amid rise in COVID-19 cases.

Trinity Metro’s response

The safety of our employees, customers and community is top priority. Since the beginning of the COVID-19 pandemic, precautions have been implemented to safeguard the health of everyone. This includes enhanced cleaning protocols encompassing increased frequency of disinfecting high-touch areas on vehicles and across facilities, reducing vehicle capacity to promote social distancing, and by installing transparent barriers on board fixed route vehicles to separate bus operators from customers who are boarding and paying fares. Trinity Metro will require all employees and customers to wear face masks, covering their nose and mouth, to help prevent the spread of coronavirus, beginning at 6 p.m. Friday, June 26.

Trinity Metro’s Health and Safety Policy

  • All employees must wear a face mask, either cloth or disposable, at all times while on company property or in a company vehicle when more than one person is either in the same room or in the same vehicle.
  • All employees must wear a face mask when in a facility’s common areas such as hallways and break rooms where it may be possible to encounter others.
  • Failure to comply with this policy by Trinity Metro employees will lead to disciplinary action.
  • All Trinity Metro customers must also comply by wearing face masks when traveling on board vehicles including fixed route buses, Trinity Metro TEXRail, Trinity Metro ACCESS, Trinity Metro ZIPZONE, and while on Trinity Metro property.
  • Failure to comply with this policy by Trinity Metro customers will lead to refusal of services and/or communication with security or law enforcement officers.
  • For both employees and customers the requirement of a face covering does not apply if covering the nose and mouth poses a significant mental or physical health risk to the individual.
  • The requirement of a face covering also does not apply when an individual is consuming a food or beverage or receiving a service where the wearing of a mask would impair the performance on the service.
  • Trinity Metro employees and customers should also continue to practice social distancing.
    • Employees should not work within six (6) feet of one another, except to the extent necessary to provide services.
    • Customers should maintain six (6) feet of separation from other individuals outside their household. This includes while on Trinity Metro property or on board Trinity Metro vehicles.  

Availability of face masks

Trinity Metro customers in need of face masks should see the customer care representatives at the ticket sales kiosk at Fort Worth Central Station. Trinity Metro ENVOY and operations staff will also be available throughout the system for those in need of face masks.

Trinity Metro extends free rides

(FORT WORTH, TX – April 24, 2020) – To help reduce the COVID-19 risk for customers and employees, Trinity Metro is extending free fares through Saturday, May 16, on buses, Trinity Metro TEXRail and ACCESS paratransit. This is intended to significantly minimize the amount of contact between operators and customers as well as conductors and riders. 

Regular bus service will continue to operate on a modified Sunday schedule seven days a week. Routes that do not operate on Sunday, such as the downtown Lunch Line, 71-Forest Hill and the 991-Juror Shuttle, have been temporarily suspended. The downtown circulator, Molly the Trolley, is not operating through May 31. Express routes 63X/64X and 65X will continue operating on their regular schedules. 

Trinity Metro TEXRail is running on an hourly service, which is based upon the regular schedule, seven days a week. Trinity Railway Express (TRE) is operating six days a week based upon its current Saturday schedule, with no service on Sundays.

ACCESS rides will be available for paratransit customers. ZIPZONE services are not impacted by this temporary change. 

 

Social distancing with free fares

On trains, passengers will sit in alternating rows and only in the window seats to maximize the amount of space between customers and between the conductors and riders. Signs or caution tape will be used to designate unavailable seats.

On buses, passengers will continue to board and exit through the back doors to increase social distancing. The front entrance is open for customers using wheelchairs.  On the busiest routes, extra operators are ready to pick up passengers in a second bus to limit the number of riders per vehicle. Trinity Metro has reduced seating capacity to 35 percent. The agency will be posting signage on platforms to reinforce appropriate distancing for customers waiting for rides.

Because TRE is a shared service with DART, TRE passengers will need a ticket to ride.

 

How Trinity Metro is helping

Safeguarding the health and well-being of passengers and employees is Trinity Metro’s top priority. The agency is closely monitoring the rapidly changing

situation and is communicating with local, state and national health authorities to reduce the risk of COVID-19 exposure.

Trinity Metro continues to take extra steps to increase the cleaning frequency of high-touch areas such as door handles, railings, seats and benches with disinfectant throughout each shift. Buses, vans and ACCESS vehicles are sanitized daily. Trinity Metro TEXRail trains are disinfected daily after they have been in service.

Operators, conductors and other staff who interact with the public are using face masks, gloves and hand sanitizer to help safeguard customers and employees.

 

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, annually providing 8 million passenger trips on buses, TEXRail, ACCESS paratransit, vanpools and the Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

Board of Directors meetings canceled

FORT WORTH, TX – March 13, 2020) – In the interest of public safety in regard to the health of Trinity Metro’s employees and the community, the Trinity Metro Board of Directors committee meetings to be held on Monday, March 16, are canceled. 

 

The upcoming board meeting to be held on Monday, March 23, is also canceled. 

 

The decision to cancel the meetings was made as Trinity Metro joined a long list of Tarrant County organizations that are committed to preventing the spread of coronavirus by practicing social distancing and by avoiding events where there are large groups of people.

 

Trinity Metro customers, partners and employees are reminded to safeguard their health and the health of others by washing hands regularly, covering their mouth and nose when coughing or sneezing and staying home when sick. 

 

Trinity Metro is taking precautionary measures to help safeguard customers and employees by modifying procedures to reduce exposure to coronavirus. Extra efforts have been made to increase the frequency of cleaning at high-touch areas such as door handles, railings, benches and ticket vending machines. Buses and trains are sanitized daily with disinfectant and all buses are equipped with ionizers, which help purify the air as it is recirculated in the vehicle.  

 

For questions regarding upcoming meeting cancellations, Trinity Metro’s precautionary measures in response to COVID 19 or Trinity Metro’s services, customer care representatives are available at 817-215-8600. 

 

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, annually providing 8 million passenger trips on buses, TEXRail, vanpools and the Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

View new website in Google Chrome, Microsoft Edge

Trinity Metro has launched a new website that is designed for an enhanced customer experience. The website should be viewed using the newest versions of Google Chrome or Microsoft Edge. Less than 5 percent of customers use Internet Explorer, so the website strategy was to focus on the web browsers that are most utilized. In addition to Chrome and Edge, the modern web technology also works with the newest versions of Safari, Firefox and most up-to-date software on mobile devices.

During the last year, Trinity Metro conducted surveys and held focus groups to gather feedback from passengers and non-riders. They listened to those suggestions and adapted elements to create a better user experience. They also compared other transit agency websites to look for common themes and best practices. The result is a new website with better interactive options and an emphasis what customers are seeking.

The web address will continue to be RIDETRINITYMETRO.org, but users will soon be viewing an engaging and innovative website.

In June: Crowley ZIPZONE

(FORT WORTH, TX – Feb. 13, 2020) – Trinity Metro and the City of Crowley are partnering to provide a new transportation option to Crowley residents. The Crowley ZIPZONE, which will begin in June, will provide transportation to medical facilities and shopping options within the city as well as connections to four bus routes (route 6, route 65X,  route 66X and route 72) in Fort Worth, plus the South Park & Ride.

“This will be a big benefit because it’s an affordable way to get around town, especially for our seniors,” said Jack Thompson, assistant city manager and economic development director for Crowley. “We are excited to work with Trinity Metro and Via (the contracted service provider).”

The Crowley ZIPZONE will operate 6:30-10 a.m. and 3:30-7 p.m. weekdays and will include service to Texas Health Huguley Hospital Fort Worth South and the Gateway Station shopping center. The cost for a one-way trip will be $3.

Primary funding for the ZIPZONE was provided by the North Central Texas Council of Governments through a $333,000 Congestion Mitigation and Air Quality Improvement Program grant.

Roy C. Brooks, Tarrant County Commissioner Precinct 1, said, “It is important to work toward feasible transportation options for all of our Tarrant County cities. Thanks to a partnership between the Regional Transportation Council, Trinity Metro, and Tarrant County Precinct 1, residents of the City of Crowley will have a new way to move within their city and to connect to the larger public transportation network.”

The new service in Crowley the third on-demand service for Trinity Metro. A fourth option, the Near Southside ZIPZONE, is planned for late spring.

“Helping customers reach their destination requires a combination of traditional transit and innovative solutions,” said Wayne Gensler, vice president and chief operating officer of bus and paratransit at Trinity Metro. “By introducing service in new areas, we are able to connect passengers with our existing services to provide a better customer experience.”

About ZIPZONES

Trinity Metro has two other ZIPZONES. The Mercantile ZIPZONE connects Trinity Metro TEXRail and bus passengers (route 11, route 12 and route 16) to first-mile/last-mile service near Mercantile Center Station. The Alliance ZIPZONE connects with bus route 16 and route 63X/64X, which is a partner route between Trinity Metro and Denton County Transportation Authority.

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, annually providing 8 million passenger trips on buses, TEXRail, vanpools and the Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

Free rides for voting

(FORT WORTH, TX – Feb. 12, 2020) – When early voting starts on Feb. 18, Tarrant County voters will be able to catch free rides to the polls on six transit options.

The Tarrant County Commissioners Court approved a partnership with four transportation services in Tarrant County to pay for customer trips to voting locations for the entire early voting period (Feb. 18-28) and Election Day on March 3.

The Commissioners Court approved the plan, which is not to exceed $20,000, on Jan. 28.

Last month, the Commissioners Court also approved early voting locations at nine college campus sites. The Texas Secretary of State also signed off on countywide vote centers, meaning Tarrant County voters can go to any polling place on Election Day.

“With vote centers, early voting sites on college campuses and free rides to the polls, Tarrant County is giving voters every opportunity to participate in the upcoming March 3 primaries,” said Tarrant County Judge Glen Whitley. “We

 are including as many public transit providers as possible within Tarrant County, from accessible services for the elderly and mobility-impaired, to on-demand service in Arlington.”

Tiffany Moore-Turner, general manager at Trinity Metro, said this partnership encourages voter participation. “Providing free transportation is an excellent way to help voters get to the polls. We appreciate the Tarrant County Commissioners Court for funding this initiative.”

For Trinity Metro buses, passengers should show a voter registration card or driver’s license to the bus operator.

The six transit services included in the program are Trinity Metro’s fixed-route bus, ACCESS paratransit, Tarrant County Transportation Services (TCTS), Northeast Transportation Services (NETS), Arlington’s Via and Handitran.

Those who qualify and want to ride to vote on ACCESS, TCTS, NETS or Handitran should call the provider at least 48 hours ahead of the trip to schedule their free ride to any of the Tarrant County Vote Centers.

To use Via’s on-demand service in Arlington to vote, riders simply download Via’s app, enter the address of a Vote Center within Via’s service area along with promo code ARLINGTONVOTE, or call 817-794-7382 to hail a ride by phone. The rider will not be charged for trips scheduled to or from a Vote Center location.

United Way offers tax prep help

The United Way of Tarrant County is providing Volunteer Income Tax Assistance (VITA) for individuals and households with an annual income of $58,000 or less. Those who qualify will receive help from IRS -certified volunteers. See which routes will take you to a tax site.

United Way Tax Center Map & Hours of Operations