Two ZIPZONE expansions

(FORT WORTH, TX – Feb. 26, 2021) – Beginning Monday, March 1, Trinity Metro is expanding the service area for the Mercantile ZIPZONE to include North Tarrant Parkway to the north and East Long Avenue to the south. The larger service area will provide easy access to popular destinations, including the Walmart Supercenter, Medical City Alliance and Meacham Airport.

On Sunday, Feb. 28, the Alliance ZIPZONE will expand to include Texas Motor Speedway, Kroger, two Walmart Supercenters, Tanger Outlets Fort Worth and Buc-ee’s.

About the Mercantile ZIPZONE

  • The ridesharing on-demand service operates 5:30 a.m.-9 p.m. weekdays.
  • With any local Trinity Metro ticket, the ZIPZONE ride is included. 
  • If using ZIPZONE alone, the Mercantile ZIPZONE service is $1 or $3 per passenger, depending on location.

How to ride ZIPZONE

  • Download the ZIPZONE app from the app store on a smartphone. Go to the Payment Methods page in the app menu and add payment information to get on the road.
  • Connecting routes in the Mercantile ZIPZONE are bus routes 11, 12, 16 and Trinity Metro TEXRail. When you arrive at your stop, use the ZIPZONE app to order a ride to your destination.
  • Haven’t tried ZIPZONE yet? Enter code FTWWEB to receive the first two rides for free.
  • For riders who do not show up OR cancel after requesting a ride via the app, an automatic charge of 50 percent will be assessed.

Using the Alliance ZIPZONE

  • Download the Lyft mobile app downloaded on a smartphone.
  • Ride the bus and keep track of your paper pass, ID badge and/or your fare activated in the GoPass app.
  • Connecting routes in the Alliance ZIPZONE are bus routes 16 and 63/64.
  • When you get off at your stop within the Alliance ZIPZONE boundaries, use the Lyft app for a ride to your employer.
  • Use Promotional code “ALLIANCEZONE“.
  • Then look for your Lyft driver and ZIP to work.
  • This ZIPZONE operates 4:30 a.m.-7:30 p.m. weekdays and 5:30-7:30 a.m. and 4-7:30 p.m. weekends.

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, annually providing 8 million passenger trips on buses, TEXRail, ACCESS paratransit, ZIPZONEs, vanpools and the Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

 

Federal face mask order enforced

Trinity Metro enforces federal face mask order

Trinity Metro’s long-held policy requiring riders to wear face coverings when riding in its vehicles and when within its facilities now has federal support due to the new executive order signed by President Biden requiring mask-wearing on public transportation.

The CDC issued this order late on Jan. 29, 2021, requiring the public to wear face masks while riding public transportation and while in transportation hubs and facilities. The order defines a mask as material covering the wearer’s nose and mouth and excludes face shields.

The CDC mask order went into effect at 11:59 p.m. on Feb. 1. Mask-wearing is one of several proven, science-based measures that can reduce the spread and transmission of COVID-19. Wearing face masks on public transit is a lifesaving measure that Trinity Metro wholeheartedly supports, and this guidance reflects the shared responsibility of transit systems and riders to take appropriate actions to get through this pandemic.

All persons on board Trinity Metro vehicles are required to wear a mask for their travel duration.

Trinity Metro operators will now:

  • Continue to encourage all riders to wear a face covering;
  • Instruct persons that federal law requires wearing a mask on the vehicle and failure to comply constitutes a violation of federal law;
  • Monitor persons onboard the vehicle for anyone who is not wearing a mask and seek compliance from such persons; and
  • At the earliest opportunity, contact a Trinity Metro supervisor or security officer to address the customer.

Similarly, at facilities and within transit stations and hubs, Trinity Metro personnel will:

  • Continue to encourage all visitors to wear a face covering;
  • Instruct persons that federal law requires wearing a mask in the transportation hub and failure to comply constitutes a violation of federal law;
  • Monitor persons on the premises of Trinity Metro’s facilities and vehicles. Anyone who is not wearing a mask will be asked to put one on or exit the transit agency’s property;
  • At the earliest opportunity, contact a Trinity Metro supervisor or security officer to address the customer. 

Trinity Metro strongly supports and will enforce the new CDC guidance requiring mask-wearing on public transportation. The agency remains committed to delivering its riders safely to their destination.

Free rides for job seekers

(FORT WORTH, TX – Sept. 14, 2020) – Throughout the COVID-19 pandemic, many Tarrant County residents suffered job losses and are looking for new employment opportunities. Starting Monday, Sept. 14, Trinity Metro will be providing free rides for job seekers on all of its services.

“The pandemic impacted many people’s careers,” said Wayne Gensler, vice president and COO of bus and paratransit. “We know job seekers will be using our services to travel to job fairs and interviews, so we want to help them by providing free rides.”

Customers will need to provide a communication from the hiring company to the bus operator or train conductor. Examples include a document (email or text or flyer) indicating the date of the interview from the hiring company and/or job fair. On the day of the interview or job fair, the rider will show the document and ID to the bus operator or train conductor.

Free rides will be offered on all buses, trains, ACCESS and ZIPZONE services in Tarrant County. ZIPZONE riders will need to enter a code when booking their ride. To obtain a one-time code for a round trip on ZIPZONE, call customer care at 817-215-8600 and provide information about the time, date and location of the interview or job fair, and the representative will give you a code.    

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, annually providing 8 million passenger trips on buses, TEXRail, ACCESS paratransit, vanpools and the Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B. 

 

In June: Crowley ZIPZONE

(FORT WORTH, TX – Feb. 13, 2020) – Trinity Metro and the City of Crowley are partnering to provide a new transportation option to Crowley residents. The Crowley ZIPZONE, which will begin in June, will provide transportation to medical facilities and shopping options within the city as well as connections to four bus routes (route 6, route 65X,  route 66X and route 72) in Fort Worth, plus the South Park & Ride.

“This will be a big benefit because it’s an affordable way to get around town, especially for our seniors,” said Jack Thompson, assistant city manager and economic development director for Crowley. “We are excited to work with Trinity Metro and Via (the contracted service provider).”

The Crowley ZIPZONE will operate 6:30-10 a.m. and 3:30-7 p.m. weekdays and will include service to Texas Health Huguley Hospital Fort Worth South and the Gateway Station shopping center. The cost for a one-way trip will be $3.

Primary funding for the ZIPZONE was provided by the North Central Texas Council of Governments through a $333,000 Congestion Mitigation and Air Quality Improvement Program grant.

Roy C. Brooks, Tarrant County Commissioner Precinct 1, said, “It is important to work toward feasible transportation options for all of our Tarrant County cities. Thanks to a partnership between the Regional Transportation Council, Trinity Metro, and Tarrant County Precinct 1, residents of the City of Crowley will have a new way to move within their city and to connect to the larger public transportation network.”

The new service in Crowley the third on-demand service for Trinity Metro. A fourth option, the Near Southside ZIPZONE, is planned for late spring.

“Helping customers reach their destination requires a combination of traditional transit and innovative solutions,” said Wayne Gensler, vice president and chief operating officer of bus and paratransit at Trinity Metro. “By introducing service in new areas, we are able to connect passengers with our existing services to provide a better customer experience.”

About ZIPZONES

Trinity Metro has two other ZIPZONES. The Mercantile ZIPZONE connects Trinity Metro TEXRail and bus passengers (route 11, route 12 and route 16) to first-mile/last-mile service near Mercantile Center Station. The Alliance ZIPZONE connects with bus route 16 and route 63X/64X, which is a partner route between Trinity Metro and Denton County Transportation Authority.

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, annually providing 8 million passenger trips on buses, TEXRail, vanpools and the Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

Bus Fun Facts

Did you know?

  • Trinity Metro has 47 regular bus routes with more than 2,000 bus stops.
  • All of the standard buses used compressed natural gas (CNG), which is on top of the bus.
  • The length ranges from 30-foot trolleys to 40-foot buses to 60-foot articulated.
  • The Dash is an electric bus route that travels between Fort Worth, Crockett Row, the Cultural District and Dickies Arena.
  • Buses are equipped with wheelchair ramps that can be lowered to assist passengers.
  • Like bicycling? Bus bike racks make it convenient for riders to take bikes to their destination.
  • Buses “kneel” by lowering the entrance to make it easier to get on board.
  • Trinity Metro offers paratransit services with ACCESS vans.