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Category: Secondary Featured

New kiosk hours

(FORT WORTH, TX – Sept. 19, 2022) – To better serve its customers, Trinity Metro is extending the hours of the kiosk at Fort Worth Central Station, beginning Oct. 1. In addition, the Lost & Found services will relocate to the kiosk to make it simpler for customers to retrieve lost items.

“This is a win-win for customers,” said Detra Whitmore, vice president of customer experience. “We are extending the kiosk hours and providing service seven days a week. Plus, having Lost & Found at the same location is an added convenience for everyone.”

Kiosk Hours                                                        

6 a.m.-7:30 p.m. Monday-Friday

9 a.m.-6 p.m. Saturday-Sunday

Lost & Found Hours

8 a.m.-5 p.m. Monday-Friday

10 a.m.-5 p.m. Saturday-Sunday

If you lost an item, please wait 24 hours before checking with Lost & Found. This will allow time for the customer care team to receive it and log in the item. After that timeframe, you can stop by the kiosk or call customer care at 817-215-8600 with questions.

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, providing passenger trips on buses, TEXRail, ACCESS paratransit, ZIPZONEs, Fort Worth Bike Sharing, vanpools and Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

 

 

And ice cream!

Since 2017, Rail Safety Week has saved lives by educating and empowering the public to make safe decisions around trains and tracks and raising awareness of the need for rail safety education.

Trinity Metro TEXRail will host a series of special events at select TEXRail stations where children may receive rail safety activity booklets, giveaways, plus ice cream treats while supplies last.

The events will be conducted from 3-4 p.m. at North Richland Hills/Smithfield Station on Wednesday, Sept. 21, at North Side Station in Fort Worth on Thursday, Sept. 22, and at Grapevine/Main Street Station on Friday, Sept. 23.

TEXRail disruption Sept. 20

TEXRail service will be modified on Tuesday, Sept. 20, while crews replace a grade crossing at Pleasant Run Road in Colleyville to create a more level crossing for motorists. Work will begin at 3 a.m. During that time, a bus bridge will operate between Grapevine/Main Street Station and North Richland Hills/Smithfield Station.

Trains will run every 30 minutes for the duration of the disruption. Passengers should not experience any significant delays.

The first two trains of the day, which depart from North Side Station at 3:20 a.m. and from Mercantile Center Station at 3:31 a.m., will be canceled.

Service for Labor Day

Trinity Metro will operate on a modified schedule on Labor Day, which falls on Monday, Sept. 5. Some services will run on regular schedules while others will be adjusted. Customer care representatives are available at 817-215-8600 to assist customers.

Enjoy Burger Week: Aug. 22-28

Some of Fort Worth’s favorite eateries offer a $6 Specialty Burger the week of August 22-28. You can dine in, order to-go or even have your burger delivered from some locations. On Friday, Aug. 19, there will be an Official Passport on the Fort Worth Burger Week web page for you to navigate your way through Fort Worth Burger Week.

Check out all of the Burger Week locations you can reach using Trinity Metro buses and ZIPZONE.

 

New transit volunteer program

Anyone looking for more opportunities to spend time outdoors has a new option – volunteer to be a transit ambassador for Trinity Metro. As an extension of the agency’s ENVOY team, volunteers work alongside employees to help transit customers by providing information and making sure they have a positive transit experience.

Detra Whitmore, vice president of customer experience, said the volunteer program is a win-win for everyone.

“We have so many transit enthusiasts who are looking for a way to help,” Whitmore said. “Volunteering as an ENVOY is a perfect way for them to participate – and they are providing additional assistance for our customers.”

Volunteers have a variety of opportunities to choose from, including conducting customer surveys, providing travel training, working job fairs or other community events, or greeting customers at rail stations or transfer centers – to name a few.

“Shifts are flexible,” Whitmore said. “We work around the volunteers’ schedule to find a good fit. This is a great opportunity for individuals or a group service project.”

If you are interested in applying to be a Volunteer Transit ENVOY, fill out the online application. It’s quick and easy!

 

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Ride TEXRail to Grapevine

The magic of Main Street Fest returns to historic downtown Grapevine May 20-22, 2022!

Trinity Metro TEXRail, the Official Commuter Rail Provider, can deliver you and your family for three fun-filled days of breath-taking shows, a Craft Brew Experience, live music and a street fair with flair.

Download and use the GoPass mobile app to receive a 50% discount on the purchase of a Trinity Metro Local Day Ticket for your round-trip ride and avoid parking fees in Grapevine. Click the link below for complete details. Use the appropriate promo code listed below to save each day of the event.

Adult: MAINA     Youth: MAINY     Senior: MAINS     Disabled: MAIND

AND … present proof of TEXRail ridership at Main Street Fest entrance gates for $2 off your general admission!

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Mask mandate extended

The federal mask requirement has been extended through April 18, 2022. That means everyone will continue wearing masks when on board any of Trinity Metro’s vehicles and when inside Fort Worth Central Station and Fort Worth T&P Station. Masks are not required on the platforms or while waiting at a bus stop.

The mask mandate originally went into effect on Feb. 1, 2021, and was extended three times in 2021. The implementation is intended to help prevent the spread of COVID-19. Other safety measures include social distancing, handwashing and vaccinations.

Now hiring!

Start your year off right by applying for a new job! Trinity Metro is hiring bus operators – and providing the training. With great benefits and pay, this job could be just what you need in 2022. 

To learn more about the job requirements and to apply, go to the careers page.

 

TEXRail disruption Feb. 15

Due to annual track and vegetation maintenance within the Right of Way and to maintain a state of good repair, TEXRail will experience a temporary service suspension on Tuesday, Feb. 15, 2022. The last eastbound train on Feb. 15 (TEXRail #182) will depart Fort Worth T&P Station at 1:43 a.m. The last westbound train on Feb. 15 (TEXRail #181) will depart DFW Airport Terminal B Station at 2:10 a.m. There will be NO service for the balance of the day on Tuesday, Feb. 15.

Trains will resume their schedules with the first westbound train departing North Side Station at 3:20 a.m. and the first eastbound train departing Mercantile Center Station at 3:31 a.m. on Wednesday, Feb. 16, 2022.  

If you have no other means of transportation to essential employment during this scheduled outage, please call Customer Care at 817-215-8600 by 5 p.m. on Friday, Feb. 11. Representatives will be available to help with travel arrangements.