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Category: Secondary Featured

Route 23 temporary schedule

Beginning Monday, Feb. 27, Trinity Metro’s Route 23 TCC Northeast Campus/TRE will begin operating on a temporary schedule to align with the short-term change to the Trinity Railway Express (TRE) schedule.

TRE recently adjusted schedules to accommodate construction of the future Trinity Lakes Station in Fort Worth just east of Loop 820 and north of Trinity Boulevard. The new station location is between the current TRE Richland Hills and Bell stations.

The temporary schedules for both Route 23 and TRE are expected to remain in effect for approximately six months.

Celebrating 4 years of TEXRail

(FORT WORTH, TEXAS) Jan. 4, 2023 – TEXRail will be celebrating its fourth anniversary on Tuesday, Jan. 10, and customers can join in the fun with free rides on the commuter rail line – plus enjoy fun events and a new schedule enhancement. The free rides begin Tuesday, Jan. 10 and run through Monday, Jan. 16, on TEXRail and also on ZIPZONE rides that connect to a TEXRail station.

To commemorate TEXRail’s anniversary, Trinity Metro staff will hand out giveaways during the peak commuting time from 7:30 a.m. to 9:30 a.m. Tuesday at Fort Worth Central Station, North Richland Hills/Iron Horse Station and Grapevine/Main Street Station. Passengers have the opportunity to collect a goody bag and enjoy some musical entertainment before or after their trip.

“This is a tremendous time to come out and ride the rails,” said President and CEO Richard Andreski. “TEXRail ridership is growing every month, and this is the perfect time for anyone who hasn’t ridden yet to come out and give it a try. With free rides throughout the Martin Luther King Jr. Day weekend, everyone will have a full week to ride TEXRail for free.”

Schedule improvement

Beginning Jan. 10, TEXRail will adjust the 7:10 p.m. train from DFW Airport Terminal B Station so that it runs the full route back to Fort Worth T&P Station. Currently, it ends at Mercantile Center Station.

“Our customers have been asking for this change, and we’re delighted to make it happen,” said Vice President of Rail Jon-Erik “AJ” Arjanen. “We listened to their feedback, and we know this will be a great adjustment to help passengers trying to get back to Fort Worth.”

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, providing passenger trips on buses, TEXRail, ACCESS paratransit, ZIPZONEs, Fort Worth Bike Sharing, vanpools and Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

Reduced Fares for Veterans

In 2023, Trinity Metro is offering reduced ticket pricing for veterans to show appreciation for their service. Beginning Jan. 1, veterans will receive a reduced fare on local tickets by showing proof of veteran status.

Local tickets are for all Trinity Metro buses, ZIPZONE on-demand rideshare services, TEXRail, and the west zone of Trinity Railway Express (to CentrePort).

In addition to veterans, other riders eligible for reduced local tickets are seniors 65 and older, persons with disabilities, Medicare card holders, and youth ages 5-19. Children who are 4 and younger do not need a ticket.

If you have questions about Trinity Metro’s reduced ticket program, call customer care at 817-215-8600.

TEXRail + North Pole Express

Start your holiday tradition now with a ride on TEXRail to Grapevine. As a co-presenting sponsor of the North Pole Express®, Trinity Metro TEXRail is your ride to all the holiday festivities in Grapevine, the Christmas Capital of Texas®.

Experience the magic of Christmas on board Grapevine Vintage Railroad’s North Pole Express®. Join Mrs. Claus on a 40-45 minute holiday adventure as she takes her guests to bring Santa to the Christmas Capital of Texas®. Guests will receive a cookie baked in Mrs. Claus’s North Pole kitchens, a beautiful “We Believe” bell, and a taste of Santa’s Frosty Chocolate Snow Milk (served in a keepsake Memory Mug). 

Some lucky North Pole Express riders that have tickets for excursions on TEXRail Tuesdays (Nov. 29, Dec. 6, 13 and 20) will receive a commemorative children’s puzzle showcasing Trinity Metro TEXRail at Grapevine/Main Street Station, while supplies last.

Learn more and register to win North Pole Express tickets!

 

 

New kiosk hours

UPDATED MARCH 18, 2024

(FORT WORTH, TX – Sept. 19, 2022) – To better serve its customers, Trinity Metro is extending the hours of the kiosk at Fort Worth Central Station, beginning Oct. 1. In addition, the Lost & Found services will relocate to the kiosk to make it simpler for customers to retrieve lost items.

“This is a win-win for customers,” said Detra Whitmore, vice president of customer experience. “We are extending the kiosk hours and providing service seven days a week. Plus, having Lost & Found at the same location is an added convenience for everyone.”

Kiosk Hours                                                        

6 a.m.-6 p.m. Monday-Friday

9 a.m.-6 p.m. Saturday-Sunday

Lost & Found Hours

8 a.m.-5 p.m. Monday-Friday

10 a.m.-5 p.m. Saturday-Sunday

If you lost an item, please wait 24 hours before checking with Lost & Found. This will allow time for the customer care team to receive it and log in the item. After that timeframe, you can stop by the kiosk or call customer care at 817-215-8600 with questions.

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, providing passenger trips on buses, TEXRail, ACCESS paratransit, ZIPZONEs, Fort Worth Bike Sharing, vanpools and Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

 

 

And ice cream!

Since 2017, Rail Safety Week has saved lives by educating and empowering the public to make safe decisions around trains and tracks and raising awareness of the need for rail safety education.

Trinity Metro TEXRail will host a series of special events at select TEXRail stations where children may receive rail safety activity booklets, giveaways, plus ice cream treats while supplies last.

The events will be conducted from 3-4 p.m. at North Richland Hills/Smithfield Station on Wednesday, Sept. 21, at North Side Station in Fort Worth on Thursday, Sept. 22, and at Grapevine/Main Street Station on Friday, Sept. 23.

TEXRail disruption Sept. 20

TEXRail service will be modified on Tuesday, Sept. 20, while crews replace a grade crossing at Pleasant Run Road in Colleyville to create a more level crossing for motorists. Work will begin at 3 a.m. During that time, a bus bridge will operate between Grapevine/Main Street Station and North Richland Hills/Smithfield Station.

Trains will run every 30 minutes for the duration of the disruption. Passengers should not experience any significant delays.

The first two trains of the day, which depart from North Side Station at 3:20 a.m. and from Mercantile Center Station at 3:31 a.m., will be canceled.

Service for Labor Day

Trinity Metro will operate on a modified schedule on Labor Day, which falls on Monday, Sept. 5. Some services will run on regular schedules while others will be adjusted. Customer care representatives are available at 817-215-8600 to assist customers.

Enjoy Burger Week: Aug. 22-28

Some of Fort Worth’s favorite eateries offer a $6 Specialty Burger the week of August 22-28. You can dine in, order to-go or even have your burger delivered from some locations. On Friday, Aug. 19, there will be an Official Passport on the Fort Worth Burger Week web page for you to navigate your way through Fort Worth Burger Week.

Check out all of the Burger Week locations you can reach using Trinity Metro buses and ZIPZONE.

 

New transit volunteer program

Anyone looking for more opportunities to spend time outdoors has a new option – volunteer to be a transit ambassador for Trinity Metro. As an extension of the agency’s ENVOY team, volunteers work alongside employees to help transit customers by providing information and making sure they have a positive transit experience.

Detra Whitmore, vice president of customer experience, said the volunteer program is a win-win for everyone.

“We have so many transit enthusiasts who are looking for a way to help,” Whitmore said. “Volunteering as an ENVOY is a perfect way for them to participate – and they are providing additional assistance for our customers.”

Volunteers have a variety of opportunities to choose from, including conducting customer surveys, providing travel training, working job fairs or other community events, or greeting customers at rail stations or transfer centers – to name a few.

“Shifts are flexible,” Whitmore said. “We work around the volunteers’ schedule to find a good fit. This is a great opportunity for individuals or a group service project.”

If you are interested in applying to be a Volunteer Transit ENVOY, fill out the online application. It’s quick and easy!

 

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