Category: News Release

Passenger alert: Temporary phone line established

⚠ PASSENGER ALERT ⚠ 

Due to a technical issue we experienced this morning, all of our phone lines are down including our customer service line and ACCESS booking system. We have set up a new phone for passengers to use until our system is back up. You can reach us at 817-492-6733. If you have an ACCESS trip scheduled for today or if you need to schedule a trip, please call that number or send us a private message via Facebook with the following information:

– Name and service ID number.
– Description and address of the point of origin of the trip. (e.g. building number, gate code, etc. ))
– Time when you must reach your destination. (Appointment time)
– Description and address of destination point (e.g. doctor’s office and building name, store name, complex number, gate code. ))
– Time to return your trip.
– Type assist device (e.g. wheelchair, walking stick, service animal)
– Number of escorts or care staff that will accompany you.

Tarrant County face mask ordinance

Updated Feb. 23, 2021

The Tarrant County face mask ordinance has been extended by the Tarrant County Commissioners Court through May 31, 2021. 

Updated Nov. 25

Tarrant County face mask ordinance from 6 p.m. June 26 through Feb. 28, 2021 issued amid rise in COVID-19 cases.

Trinity Metro’s response

The safety of our employees, customers and community is top priority. Since the beginning of the COVID-19 pandemic, precautions have been implemented to safeguard the health of everyone. This includes enhanced cleaning protocols encompassing increased frequency of disinfecting high-touch areas on vehicles and across facilities, reducing vehicle capacity to promote social distancing, and by installing transparent barriers on board fixed route vehicles to separate bus operators from customers who are boarding and paying fares. Trinity Metro will require all employees and customers to wear face masks, covering their nose and mouth, to help prevent the spread of coronavirus, beginning at 6 p.m. Friday, June 26.

Trinity Metro’s Health and Safety Policy

  • All employees must wear a face mask, either cloth or disposable, at all times while on company property or in a company vehicle when more than one person is either in the same room or in the same vehicle.
  • All employees must wear a face mask when in a facility’s common areas such as hallways and break rooms where it may be possible to encounter others.
  • Failure to comply with this policy by Trinity Metro employees will lead to disciplinary action.
  • All Trinity Metro customers must also comply by wearing face masks when traveling on board vehicles including fixed route buses, Trinity Metro TEXRail, Trinity Metro ACCESS, Trinity Metro ZIPZONE, and while on Trinity Metro property.
  • Failure to comply with this policy by Trinity Metro customers will lead to refusal of services and/or communication with security or law enforcement officers.
  • For both employees and customers the requirement of a face covering does not apply if covering the nose and mouth poses a significant mental or physical health risk to the individual.
  • The requirement of a face covering also does not apply when an individual is consuming a food or beverage or receiving a service where the wearing of a mask would impair the performance on the service.
  • Trinity Metro employees and customers should also continue to practice social distancing.
    • Employees should not work within six (6) feet of one another, except to the extent necessary to provide services.
    • Customers should maintain six (6) feet of separation from other individuals outside their household. This includes while on Trinity Metro property or on board Trinity Metro vehicles.  

Availability of face masks

Trinity Metro customers in need of face masks should see the customer care representatives at the ticket sales kiosk at Fort Worth Central Station. Trinity Metro ENVOY and operations staff will also be available throughout the system for those in need of face masks.

Service schedule for July 4

Trinity Metro will operate on a different schedule on Saturday, July 4, for the Independence Day holiday. For more information, call customer service at 817-215-8600.

Sound the Horn event on Thursday

(FORT WORTH, TX – June 17, 2020) – North Texas public transportation agencies are joining their colleagues across the country in a coordinated day of action to salute frontline transit heroes.

At 2 p.m. Thursday, June 18, bus operators, train engineers and paratransit drivers from Trinity Metro, Dallas Area Rapid Transit (DART), Denton County Transportation Authority (DCTA) and Trinity Railway Express (TRE) will sound their horns twice to honor our heroic transportation workers.

The act of solidarity is a symbolic way to pay tribute to those who continue providing service so that first responders and other essential workers can get to work during the COVID-19 pandemic.

Every day, frontline transportation workers provide essential services, making it possible for people to access health care, pharmacies, grocery stores and other critical needs.

 

Trinity Metro resumes regular service on some routes

(FORT WORTH, TX – June 16, 2020) – On June 21, Trinity Metro will resume regular service on most bus routes and Trinity Metro TEXRail after operating on a modified schedule since March.

Schedules were altered in response to the COVID-19 pandemic. As Texas continues reopening, Trinity Metro is aligning service to meet passenger needs.

“Much of Fort Worth is resuming normal activities, so it makes sense to have our bus routes and TEXRail reflect that trend,” said Bob Baulsir, CEO and president of Trinity Metro. “In areas like downtown Fort Worth and the TCC campuses, everyone is not back to work yet, so we will hold off on reinstating some of the routes until they are needed.”

The following routes will not resume on June 21: Molly the Trolley, Burnett Plaza Lunch Line, Juror Shuttle, Route 23 TCC Northeast Campus/TRE, Route 60X Eastside Xpress, Route 61X Normandale Xpress, 111 Bell Shuttle and Route 67X TCC Southeast Campus Xpress.

In addition, Route 44 Central/Azle Ave. and Route 45 TCC Northwest Campus/Angle Ave. will be reduced to operate every 60 minutes. The frequency for Route 15 Stockyards/North Main will be reduced to every 30 minutes.

For a full list of bus route schedules, visit Trinity Metro’s website.

Trinity Railway Express, which is jointly owned and operated by Trinity Metro and DART, will remain on its modified schedule.

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, annually providing 8 million passenger trips on buses, TEXRail, ACCESS paratransit, vanpools and the Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B. 

 

Trinity Metro awarded $600,000 grant from FTA

(FORT WORTH, TX – June 11, 2020) – The Federal Transit Administration (FTA) today announced that it has awarded $600,000 to Trinity Metro to support a comprehensive planning project to improve access to public transportation. The funds are from FTA’s Pilot Program for Transit-Oriented Development (TOD) Planning, which assists communities that are developing new or expanded mass transit systems, such as bus rapid transit. The planning grant is part of a partnership project with the City of Fort Worth to develop TOD along East Lancaster Avenue.

“We are excited about this opportunity to work with the city on another important transit initiative,” said Bob Baulsir, CEO and president of Trinity Metro. “We appreciate the FTA’s funding for this project.”

In 2019, the City of Fort Worth initiated a study, Transit Moves Fort Worth, to increase public transit’s role in the overall transportation system. The study identified some key corridors and recommended high-capacity transit on those corridors. East Lancaster Avenue is the highest ridership corridor in the Trinity Metro network, making East Lancaster the most suitable route for implementing high capacity transit like Bus Rapid Transit (BRT) or rapid transit.

Trinity Metro and the City of Fort Worth partnered on the grant application to conduct a comprehensive analysis of economic development opportunity, transit-supportive land use and infrastructure improvements to enhance ridership through the development of a comprehensive TOD plan for the East Lancaster Avenue corridor. The East Lancaster BRT project is expected to enter Small Starts in the near future.

“We are proud to support our local partners as they plan for transit-oriented development that better connects residents to jobs, education and services,” said FTA Acting Administrator K. Jane Williams. “This funding will help improve the quality of life of riders in communities across America.”

The Pilot Program for TOD Planning funds comprehensive planning projects near public transportation that improve access, encourage ridership and spur economic and mixed-use development. Planning projects were selected for funding based on criteria described in the Notice of Funding Opportunity.

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, annually providing 8 million passenger trips on buses, TEXRail, ACCESS paratransit, vanpools and the Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B. 

 

Employees showcase their PPE

Trinity Metro recently had an employee contest for frontline employees to share their PPE looks. From customer care representatives to operators to  maintenance, employees starting snapping selfies to capture their PPE in their work locations. Three members of the paratransit team, who dubbed themselves as the “ACCESS Angels” teamed up for a throwback look.

 

Ashley Terrell
Dave & Jose
George Miles
Thomas Mullins
Karla Perez
Shemonica
ACCESS Angels

Trinity Metro resumes night and overnight service

(FORT WORTH, TX – June 4, 2020) – To align with the Fort Worth City Council’s decision to lift the curfew, Trinity Metro will resume providing night and overnight services. The curfew had been in place from Monday night through Thursday morning.

Bus routes will again offer service after 8 p.m. and Trinity Metro TEXRail will resume late night and early morning service between Fort Worth and Dallas Fort Worth International Airport. ACCESS paratransit and the Mercantile ZIPZONE will also return to normal operations.

The City of Dallas lifted its curfew on Saturday, June 6. Trinity Railway Express, which is jointly owned and operated by Trinity Metro and DART, is resuming operations between the Fort Worth T&P Station and EBJ Union Station as of Saturday.

Customer care representatives can be reached daily at 817-215-8600.

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, annually providing 8 million passenger trips on buses, TEXRail, ACCESS paratransit, vanpools and the Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B. 

Trinity Metro TEXRail temporarily suspends overnight service

(FORT WORTH, TX – June 2, 2020) – Because of growing protests across the region, Trinity Metro will cease TEXRail operations during the curfew hours of 8 p.m. to 6 a.m., beginning today and continuing through Wednesday night/Thursday morning.

The last train departing Fort Worth will leave from Fort Worth Central Station at 6:47 p.m. and arrive at DFW Airport Terminal B Station at 7:36 p.m. The last train from the airport will leave at 6:40 p.m. and arrive in downtown Fort Worth at 7:30 p.m. The first train tomorrow will leave the airport at 6:10 a.m. and arrive at Fort Worth Central Station at 7 a.m. The first train from downtown will depart at 6:17 a.m. and arrive at the airport at 7:06 a.m.

The Mercantile ZIPZONE on-demand service, which connects to rail and bus services at the Mercantile Center Station, will end at 7:30 p.m. instead of 9 p.m. to comply with the curfew.

Previous curfew changes

On Monday, Trinity Metro reduced service in Fort Worth during the city’s curfew hours to protect customers, employees, facilities and assets. Trinity Metro is not operating in Fort Worth between 8 p.m. and 6 a.m. through Wednesday night/Thursday morning.

Several bus routes are scheduled to depart Fort Worth Central Station around 7:15 p.m. Those routes, which run approximately 30 minutes, will depart as planned. At the conclusion of the routes, buses will return to the bus depot. Fort Worth Central Station will be closed at 8 p.m., including Amtrak and Greyhound. Fort Worth T&P Station will also close at 8 p.m. Trinity Metro will keep supervisors and vehicles at the ready in case anything is needed after 8 p.m.

TRE will operate between the Richland Hills Station and Medical/Market Center Station during curfew. Service on the east end was previously reduced to accommodate the curfew in Dallas.

ACCESS paratransit trips that are medically necessary will be provided as needed to meet appointments. All other paratransit trips will be scheduled based on the curfew.

Fort Worth B-Cycle will suspend rentals during the curfew hours.

Customer care will remain on its normal operating schedule. Representatives can be reached at 817-215-8600. Customers are being notified of the service changes via subscription-based rider alerts, the RIDETRINITYMETRO.org website and digital signage at Fort Worth Central Station.

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, annually providing 8 million passenger trips on buses, TEXRail, ACCESS paratransit, vanpools and the Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.

Trinity Metro services reduced during curfew hours

(FORT WORTH, TX – June 1, 2020) – In the interest of public safety, Fort Worth Mayor Betsy Price has called for a curfew beginning at 8 p.m. today. To align with that directive and to protect customers, employees, facilities and assets, Trinity Metro will cease operations in Fort Worth between 8 p.m. and 6 a.m. for the next three nights/mornings.

Several bus routes are scheduled to depart Fort Worth Central Station around 7:15 p.m. Those routes, which run approximately 30 minutes, will depart as planned. At the conclusion of the routes, buses will return to the bus depot. Fort Worth Central Station will be closed at 8 p.m., including Amtrak and Greyhound. Fort Worth T&P Station will also close at 8 p.m. Trinity Metro will keep supervisors and vehicles at the ready in case anything is needed after 8 p.m.

During the three days of curfew, TEXRail will not run service in Fort Worth between 8 p.m. and 6 a.m. Operations will continue during those hours between North Richland Hills/Iron Horse Station and DFW Airport Terminal B Station.

TRE will operate between the Richland Hills Station and Medical/Market Center Station during curfew. Service on the east end was previously reduced to accommodate the curfew in Dallas.

ACCESS paratransit trips that are medically necessary will be provided as needed to meet appointments. All other paratransit trips will be scheduled based on the curfew.

Fort Worth B-Cycle will suspend rentals during the curfew hours.

Customer care will remain on its normal operating schedule. Representatives can be reached at 817-215-8600. Customers are being notified of the service changes via subscription-based rider alerts, the RIDETRINITYMETRO.org website and digital signage at Fort Worth Central Station.

About Trinity Metro

Trinity Metro is a regional transportation system that provides public transportation to meet the mobility needs in Tarrant County. The agency offers connections throughout the North Central Texas region, annually providing 8 million passenger trips on buses, TEXRail, ACCESS paratransit, vanpools and the Trinity Railway Express (TRE), a 34-mile commuter rail line jointly owned and operated with Dallas Area Rapid Transit (DART). Trinity Metro is the sole owner and operator of TEXRail, a 27-mile commuter rail line that runs between downtown Fort Worth and Dallas Fort Worth International Airport’s Terminal B.