Notification of Availability of Language Assistance

Trinity Metro values all customers regardless of their proficiency with the English language.  Spanish speaking Customer Care agents are available during regular Customer Care service hours.  For all other languages, Trinity Metro Customer Care agents can establish a three-way call with an interpreter at no cost to the customer.

Trinity Metro encourages everyone to participate in public policy and decision making.  Trinity Metro contracts with a third party vendor for translation service and can provide free oral interpretation service for public meetings if requested in advance.

Official documents regarding the notification to citizens of their rights, application forms for services or benefits, and complaint forms are available on Trinity Metro’s website in English, Spanish, Vietnamese, Korean and Laotian based on Policy Guidance Concerning Recipients’ Responsibilities to Limited English Proficient (LEP) Persons, U.S. Department of Transportation, 70 Fed. Reg. 239.  Translation of these documents into another language can be provided at no charge upon request

Language Assistance

Those who have a limited ability to read, write, speak or understand English are Limited English Proficient (LEP). Trinity Metro is committed to ensuring meaningful access to programs and activities by those who are LEP.

Upon request, we provide language assistance free of charge to help LEP persons ride Trinity Metro Buses, TRE or ACCESS or wishing to do business with Trinity Metro. Interpretation services are available by calling customer service at 817-215-8600. Press 2 for Spanish translation or Press 1 to speak to a Customer Service Representative for other languages.

TitleWord DocumentPDF DocumentLanguage
ACCESS ApplicationACCESS Application PDFEnglish
Notification Language AssistanceNotification Language Assistance WORDEnglish
Title VI FlyerTitle VI Flyer WORDEnglish
Title VI Complaint FormTitle VI Complaint Form WORDEnglish
ADA Appeal FormADA Appeal Form PDFEnglish
ADA Complaint FormADA Complaint Form PDFEnglish
ACCESS ApplicationACCESS Application PDFSpanish
Notification Language AssistanceNotification Language Assistance WORDSpanish
Title VI FlyerTitle VI Flyer WORDSpanish
Title VI Complaint FormTitle VI Complaint Form WORDSpanish
ADA Appeal FormADA Appeal Form PDFSpanish
ADA Complaint FormADA Complaint Form PDFSpanish
ACCESS ApplicationACCESS Application WORDACCESS Application PDFVietnamese
Notification Language AssistanceNotification Language Assistance WORDNotification Language Assistance PDFVietnamese
Title VI FlyerTitle VI Flyer WORDTitle VI Flyer PDFVietnamese
Title VI Complaint FormTitle VI Complaint Form WORDTitle VI Complaint Form PDFVietnamese
ADA Appeal FormADA Appeal Form WORDADA Appeal Form PDFVietnamese
ADA Complaint FormADA Complaint Form WORDADA Complaint Form PDFVietnamese
ACCESS ApplicationACCESS Application WORDACCESS Application PDFKorean
Notification Language AssistanceNotification Language Assistance WORDNotification Language Assistance PDFKorean
Title VI FlyerTitle VI Flyer WORDTitle VI Flyer PDFKorean
Title VI Complaint FormTitle VI Complaint Form WORDTitle VI Complaint Form PDFKorean
ADA Appeal FormADA Appeal Form WORDADA Appeal Form PDFKorean
ADA Complaint FormADA Complaint Form WORDADA Complaint Form PDFKorean
ACCESS ApplicationACCESS Application WORDACCESS Application PDFLaotian
Notification Language AssistanceNotification Language Assistance WORDNotification Language Assistance PDFLaotian
Title VI FlyerTitle VI Flyer WORDTitle VI Flyer PDFLaotian
Title VI Complaint FormTitle VI Complaint Form WORDTitle VI Complaint Form PDFLaotian
ADA Appeal FormADA Appeal Form WORDADA Appeal Form PDFLaotian
ADA Complaint FormADA Complaint Form WORDADA Complaint Form PDFLaotian